Call Center

6 days ago

East Lansing, MI, United States Spherion Full time
Call Center - Customer Service Representative

Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The ideal candidate must be an energetic customer service representative with a desire to work in a fast-paced call center environment for a leading business in the Lansing, MI area. You MUST be available to start 03/23/15 The cut-off date to be considered for this position is 3/13/15.

If you would like to apply please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at: Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906 Phone: 517-999-9060 Also we can schedule appointments to interview on off hours upon request.

Job Description

Provide superlative service and support to customers via the phone, including:

  • Assisting customers with various inquiries in a timely manner and with a high degree of professionalism
  • Researching and resolving customer issues
  • Inputting customer information into client systems
  • Managing transactions and changes to accounts
  • Offering solutions that optimize the customer experience and retain their business

Spherion offers a competitive compensation and benefits package. Full-time, long term role $11/hour-$12.50/hour Bilingual a plus Spanish & Arabic languages Must be available Monday - Friday 7am - 7pm

Qualifications
  • Exceptional customer service skills
  • Strong communication and problem-solving skills
  • Ability to thrive in a high-energy, fast-paced call center environment
  • Proficient in Microsoft Outlook, Word and Excel
  • Capable of resolving issues expeditiously and professionally
  • Ability to multi-task and work well under pressure
  • Team player with a positive, can-do attitude
  • Experience or specialized knowledge preferred (not required)
  • High school diploma (or equivalent) required
Additional Information

Must be available between the hours M-F 7am - 7pm - NO WEEKENDS Salary $11.00 an hour

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