Part Time-Front Desk Agent
1 week ago
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.
Responsibilities
• Take reservations over the telephone, through emails and in person, including groups
• Operate hotel switchboard, take calls and provide information and transfer calls
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
Qualifications
• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
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