Data Analyst/Technical Support Specialist

2 days ago

Kansas City, MO, United States Legal Aid Full time

Legal Aid of Western Missouri

Data Analyst/Technical Support Specialist

Kansas City, Missouri

Legal Aid of Western Missouri is seeking a Data Analyst/Technical Support Specialist to join our team. This role is essential in supporting our mission by extracting and preparing reports from case management and related systems and providing IT Helpdesk services to staff. Proficiency in Excel, SQL, Power BI, or similar reporting tools as well as a background in hardware and software support and Microsoft 365 is preferred. This position will require occasional travel between Legal Aid of Western Missouri locations within the Kansas City Metro area, St. Joseph, Joplin and Warrensburg.

Key Responsibilities:

  • Extract data from case management system, phone system, and other related systems to create reports and dashboards and support legal operations and reporting needs.
  • Provide general helpdesk support to staff, troubleshooting hardware and software issues.
  • Manage and support Microsoft 365 applications, including user account management and troubleshooting.
  • Assist in the deployment and management of Microsoft Intune for mobile device management.
  • Collaborate with team members to identify and implement technology solutions that enhance productivity.
The qualified candidate must have expertise in one or more of the following:
  • SQL/Data analysis and reporting
  • Database cleaning, validation, and quality assurance techniques
  • Mobile Device Management/Microsoft Intune
  • Watchguard or similar firewalls
  • IAM (Identity and Access Management)
  • Documentation and Change Management
Candidate must also have the following general qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • COMPTIA or Microsoft/Azure Certifications are highly desirable.
  • Experience in a nonprofit or legal environment is preferred.
  • Excellent problem-solving skills and the ability to work independently and as part of a team.
  • Strong communication skills, both verbal and written.
  • Friendly demeanor with a good sense of humor.
Salary $70,000 + DOE

Benefits:
  • Medical Plans with PPO or HSA options
  • Dental Plan
  • Vision Plan
  • Life Insurance
  • Short-term and long-term disability
  • Accident Insurance
  • Critical Illness Insurance
  • Flexible Spending Accounts for medical and dependent care
  • Health Savings Accounts
  • Paid Time Off: Holidays, Personal, Sick and Vacation
  • Travel and parking reimbursement
  • 401k and employer match.

Please visit http://www.lawmo.org/careers/current-openings to submit your application, resume and cover letter.

LAWMO is an Equal Opportunity Employer. Those applicants requiring accommodation to the interview/application process should contact Human Resources Department at EEO@lawmo.org.

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