ERP Analyst

2 weeks ago

Memphis, TN, United States Building Plastics Full time
ERP Application Analyst

Department: Information Technology (I.T.)
Reports to: Brian Walters
Employment Type: Full-Time
Location: Memphis, Tennessee (Onsite)

Position Summary

This role will play a critical, hands-on part in the final stages of the Infor implementation, including configuration, testing, and cutover readiness. After go-live, the position will assume full ownership of the Infor platform as the primary point of contact for all Infor-related inquiries, enhancements, break/fix support, and system administration across the organization. The role is structured to maintain a strategic focus on enterprise ERP management.

Key Responsibilities
  • Participate in the remaining phases of the Infor implementation, including configuration validation, data migration review, user acceptance testing, training support, cutover preparation, and go-live activities.
  • Serve as the primary system administrator for Infor OS, Infor Ming.le, Infor ION, and Infor Document Management (IDM) following go-live.
  • Develop and maintain Mongoose personalizations and custom forms, including drag-and-drop configuration and light scripting.
  • Configure and support ION workflows, API connectors, and integration points (e.g., managed EDI provider Infor, CRM Infor, Data Lake).
  • Manage all Infor-related service requests, including security and role modifications, workflow enhancements, reporting and dashboard development, system troubleshooting, and functional support across business units.
  • Administer Infor security roles, Landmark security, multi-tenant configuration, and user provisioning.
  • Address and resolve EDI-related issues in coordination with the managed EDI provider, including troubleshooting transaction failures, mapping discrepancies, and integration interruptions involving Infor.
  • Lead or support Infor upgrades, patches, and configuration changes in partnership with the organization's Infor implementation provider.
  • Develop and maintain comprehensive documentation for all customizations, configurations, integrations, and business processes within the Infor ecosystem.
  • Perform additional duties and responsibilities as assigned to support departmental and organizational objectives.
Required Qualifications
  • Minimum of 3 years of hands-on experience administering and personalizing Infor CloudSuite (CSI, SyteLine, M3, or CloudSuite Distribution) in a production environment, or equivalent experience administering and supporting other modern ERP systems.
  • Strong working knowledge of:
  • Infor OS (Ming.le, ION, IDM, Landmark)
  • Mongoose framework, including form development, UI customization, and integration with ION processes or APIs
  • ION Connect and API configuration/troubleshooting
  • Infor security models and role design
  • Experience integrating Infor with at least one external system such as EDI, CRM, WMS, or BI tools.
  • Strong communication and documentation skills with the ability to translate technical concepts into business-aligned language for operational and financial teams.
  • The position involves regular interaction with employees across the organization and requires a strong customer-service mindset.
Preferred Qualifications
  • Current Infor OS, ION, or Mongoose certifications, or the ability to obtain certification within 6 months.
  • Experience with Infor's managed EDI connectors or third-party EDI providers (Orderful, SPS Commerce, OpenText, etc.).
  • Prior experience supporting CRM-to-Infor integrations (Dynamics 365 CE, Salesforce, HubSpot, or Infor CRM).
  • Basic SQL querying proficiency against Infor Data Lake or Ming.le tables.
Education
  • Bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field preferred.
  • Equivalent professional experience will be considered in place of a degree, particularly in ERP administration or related IT disciplines.

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