Financial Counselor I
4 days ago
Position Summary
Financial Counselor - LabWorks
Location: 7243 Della Dr suite e, Orlando, FL 32819
Schedule: Full time | Monday-Friday
About Orlando Health LabWorks
Orlando Health LabWorks provides convenient outpatient diagnostic laboratory services across Central Florida. Our certified phlebotomists deliver fast, accurate results with a focus on compassionate care and exceptional service.
Why Patients Choose Us:
- No facility fee
- Same-day results for most routine tests
- Easy access to results via our Patient Portal
Benefits Starting Day One:
- Medical, Dental & Vision Insurance
- 403(b) Retirement Savings Plan
- HSA & FSA Options
- Up to 5 Weeks PTO
- Paid Parental Leave & Family Care Support
- Life Insurance & Extended Leave Plan
- Pet & Car Insurance
- 100% Paid Tuition + Loan Repayment Assistance
Role Overview
As a Financial Counselor, you'll be the first point of contact for patients navigating the financial aspects of their care. You'll provide clear, empathetic guidance on payment options, insurance coverage, and billing processes-ensuring a smooth and supportive experience during each visit.
Responsibilities
Essential Functions
• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner
that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any
advance directives.
Qualifications
Education/Training
• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements
Licensure/Certification
None.
Experience
• Two (2) years' experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.
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