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Wakasakura (Irvine)_DSOD Associate - Front Floor
2 weeks ago
Essential Duties:
- Ensuring the store is neat, clean, and presentable is the responsibility of all employees in our company.
- Provide proper customer service as per the company's expectations, which are defined in the company's mission .
- Fulfill the task list and follow the schedule requirements in a timely and accurate manner all the time.
- Welcome guests with a warm and friendly demeanor.
- Communicate with any specials or promotions.
- Explain menu items, ingredients, and preparation methods to guests, and ask if a guest has any food allergies to the particular ingredients and accommodate their needs.
- Take accurate food and beverage orders from guests and enter them into the POS system.
- Prepare and serve beverages and alcoholic beverages.
- Make recommendations based on guests' preferences and dietary restrictions.
- Answer any questions regarding the menu, ingredients, including allergies, or special requests.
- Coordinate with the kitchen staff to ensure that all tables' orders are prepared and delivered on time and together.
- Touch base with guests during their meals to ensure satisfaction and address requests/concerns.
- Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
- Provide attentive and personalized service, anticipating guests' needs.
- Handle guest complaints or concerns professionally and bring issues to management when necessary.
- Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
- Present bills to guests and handle payment transactions accurately and quickly.
- Communicate effectively with team members to facilitate a positive working environment.
- Assist colleagues during busy periods or when needed.
- Participate in pre-shift meetings and training sessions as required.
- Other signed tasks are assigned as needed.
Qualifications:
- You must be over 21 years old.
- You must be authorized to work for any U.S employers.
- The food handler and ABC Alcohol Certification will be required.
- Previous experience in a restaurant or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Positive attitude, enjoyment of the hospitality industry. Be able to maintain a consistent, friendly, and professional demeanor during work hours.
- Ability to work in a fast-paced environment while maintaining composure.
- Strong multitasking and time management abilities.
- Attention to detail, ensuring accurate order-taking and payment processing.
- Knowledge of food and beverage menus, including dietary restrictions and allergies.
- Basic math skills for handling payments and calculating tips.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Valid Driver's License
