Customer Service Rep

7 days ago

Atlantic City, NJ, United States Exela Enterprise Solutions, Inc. Full time
Job Description

About the Role:

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Job Responsibilities:

  • Batch documents and organize them for data entry processing.
  • Enter data from source documents into automated systems accurately and efficiently.
  • Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
  • Perform verification tasks as required, checking for accuracy and identifying errors.
  • Make corrective entries as indicated by verification results or other warnings.
  • Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
  • Operate peripheral equipment as part of the data entry process.
  • Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
  • Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
  • Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
  • Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
  • Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
  • Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications:
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry.
  • Minimum of 1 year related experience preferred (Key-op, Copy Services, Service Technician)
  • Experience with maintaining and basic troubleshooting of printers, copiers, and fax equipment
  • Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies.
  • Ability to work at a computer for extended periods.
  • Experience with data entry is desirable.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds.
  • Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment.
  • Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues.
  • Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships.
  • Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
  • Ability to interfacing with end user in professional manner, sense of urgency
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy
  • Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
  • Ability to engage in repetitive motion activities like twisting, bending, and climbing.
  • Lifting up to 50 pounds
  • Standing for long periods of time
  • Significant walking
  • Close vision and ability to focus are necessary for performing tasks accurately.


"The pay range for this position starts at $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

  • Customer Service Associate

    6 days ago

    Atlantic City, NJ, United States Marshall Retail Group Full time

    Job Title Customer Service Associate Location Atlantic City - Atlantic City, NJ 08401 US (Primary) Job Type Full Time/Part Time Category Customer Service Education Job Description Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment! The Customer Service...

  • Customer Service Associate

    2 days ago

    Atlantic City, NJ, United States Marshall Retail Group Full time

    Job Title Customer Service Associate Location Atlantic City - Atlantic City, NJ 08401 US (Primary) Job Type Full Time/Part Time Category Customer Service Education Job Description Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment! The Customer Service...

  • Customer Service Associate

    2 days ago

    Atlantic City, NJ, United States Marshall Retail Group Full time

    Job Title Customer Service Associate Location Atlantic City - Atlantic City, NJ 08401 US (Primary) Job Type Full Time/Part Time Category Customer Service Education Job Description Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment! The Customer Service...

  • Patient Services Rep

    4 days ago

    Jersey City, NJ, United States RWJBarnabas Health Full time

    Patient Services Rep Req #: 0000226602 Category: Revenue Cycle and Patient Access Status: Full-Time Shift: Day Facility: Barnabas Health Medical Group Department: MG Orthopedics - North Pay Range: $20.60 - $25.84 per hourLocation: 377 Jersey Avenue, Jersey City, NJ 07302 Job Title: Patient Services Rep Location: RWJBH Orthopedics JC MOB Department...

  • Patient Services Rep

    8 hours ago

    Jersey City, NJ, United States RWJBarnabas Health Full time

    Patient Services Rep Req #: 0000226602 Category: Revenue Cycle and Patient Access Status: Full-Time Shift: Day Facility: Barnabas Health Medical Group Department: MG Orthopedics - North Pay Range: $20.60 - $25.84 per hourLocation: 377 Jersey Avenue, Jersey City, NJ 07302 Job Title: Patient Services Rep Location: RWJBH Orthopedics JC MOB Department...

  • Customer Service Associate

    2 weeks ago

    Atlantic City, NJ, United States Associa Full time

    Job Summary The Administrative Customer Service Associate supports the daily operations of the Warwick Condominium Association by performing administrative, resident service, and event coordination duties. This position serves as the first point of contact for residents, visitors, and vendors, ensuring effective communication, smooth operations, and positive...

  • Financial Assistance Rep

    2 weeks ago

    Atlantic City, NJ, United States AtlantiCare Full time

    POSITION SUMMARY The Financial Assistance Representative Level I is responsible for financial assistance processing, general admissions, and the patient registration process. This position verifies a patient's ability to qualify for a particular program that will help with their financial responsibility. The Financial Counselor Level I will also verify third...

  • Financial Assistance Rep

    2 weeks ago

    Atlantic City, NJ, United States AtlantiCare Full time

    POSITION SUMMARY The Financial Assistance Representative Level I is responsible for financial assistance processing, general admissions, and the patient registration process. This position verifies a patient's ability to qualify for a particular program that will help with their financial responsibility. The Financial Counselor Level I will also verify third...

  • Financial Assistance Rep

    1 week ago

    Atlantic City, NJ, United States AtlantiCare Full time

    POSITION SUMMARY The Financial Assistance Representative Level I is responsible for financial assistance processing, general admissions, and the patient registration process. This position verifies a patient's ability to qualify for a particular program that will help with their financial responsibility. The Financial Counselor Level I will also verify third...

  • Financial Assistance Rep

    1 week ago

    Atlantic City, NJ, United States AtlantiCare Full time

    POSITION SUMMARY The Financial Assistance Representative Level I is responsible for financial assistance processing, general admissions, and the patient registration process. This position verifies a patient's ability to qualify for a particular program that will help with their financial responsibility. The Financial Counselor Level I will also verify third...