Quality Business Analyst

13 hours ago

Philadelphia, PA, United States Alpha Business Solutions Full time

Job Title: Quality Business Analyst

Duration: 6+ Months

Location: Philadelphia, PA (Hybrid)

Job Description:

This role requires bilingual proficiency in Spanish and English. Candidates should be fluent in both conversational and written Spanish. Review high volume of transactions to ensure accuracy of transaction and system processing. Design test plans to evaluate/test to verify that changes are functioning as intended. Maintain detailed test notes and examples to support findings. Provide timely documented feedback on issues identified and recommendations on how to address. Escalate issue as needed. Identify trends related to errors and provide feedback to appropriate area. Provide specifications/documentation on system updates needed to correct issue. Identify process improvements or workflow updates. Support assigned projects. Has working knowledge and experience in own discipline. Continues to build knowledge of the organization, processes and customers. Performs a range of mainly straightforward assignments. Uses prescribed guidelines or policies to analyze and resolve problems. Receives a moderate level of guidance and direction from more senior level roles. 3+ years of relevant experience. Requires a High School diploma (Associates degree preferred) or equivalent work experience.

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