LCL Export Manager
7 days ago
Department: Operations
Employment Type: Full Time
Location: Atlanta, GA
Description
As a subsidiary of Denmark based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the worlds' leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company's truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a 'one stop' provider of worldwide transportation solutions. (Website: www.shipco.com)
Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our Atlanta branch located in College Park, GA for an experienced LCL Export Manager.The LCL Export Manager oversees all aspects of the LCL export department, including customer service, documentation, and operations, with a strong emphasis on maintaining smooth and compliant cargo flow. While this is a management role, the position remains actively engaged in key operational areas-handling selected destinations, load planning, or complex files when needed to support team performance and ensure service quality. The role ensures the team operates efficiently, provides consistent communication, meets regulatory requirements, and delivers the reliable service Shipco is known for.
Key Responsibilities
Team Leadership & Department Oversight
- Lead and support the LCL Export team across customer service, documentation, and operational functions.
- Oversee staffing, workload allocation, scheduling, and daily task coordination.
- Provide coaching, training, and performance feedback to ensure strong team competency and productivity.
- Foster a collaborative, solutions-oriented team environment with a focus on service excellence.
- Engage directly in selected operational duties, including handling specific trade lanes, load planning, or time-sensitive shipments.
- Support the team during peak volumes, staff absences, or urgent operational issues.
- Maintain working knowledge of all workflow steps, including cargo receipt, HAZ procedures, loading logic, and documentation timing.
- Step in to troubleshoot operational challenges involving carriers, warehouses, agents, or customers.
- Supervise the full export lifecycle, ensuring all shipments meet deadlines, cutoffs, and compliance requirements.
- Oversee documentation accuracy, including BL instructions, manifests, and carrier submissions.
- Coordinate closely with warehouse partners to ensure cargo handling and loading accuracy.
- Monitor regulatory requirements and ensure all shipments comply with U.S. export rules and internal policies.
- Serve as the escalation point for customers, carriers, and internal teams when higher-level involvement is required.
- Ensure communication to customers-such as delays, confirmations, and exceptions-is accurate and timely.
- Build and maintain professional relationships with carriers, agents, vendors, and overseas offices.
- Monitor service levels, productivity, accuracy, and adherence to KPIs.
- Identify operational gaps and implement improvements in workflow and communication.
- Collaborate with leadership on long-term planning, resource allocation, and process standardization.
- Report departmental performance, challenges, and opportunities to senior management.
- 3+ years of experience in LCL export operations, customer service, or documentation; prior leadership experience preferred.
- Deep understanding of LCL export processes, regulations, and carrier requirements.
- Strong leadership qualities with the ability to guide a team while remaining operationally involved.
- Excellent organizational, communication, and decision-making skills.
- Ability to work under pressure and maintain performance during peak operational periods.
- Solid systems knowledge and high accuracy in data-related tasks.
- Problem-solving mindset with the ability to manage escalations professionally and constructively.
Benefits
We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.
We offer medical, dental, life and vision insurance, STD and LTD insurance. We also offer a flexible benefits account, an optional wellness program and a matching 401(k) plan.
Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.
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