AAS - Case Management Training Coordinator II

ABOUT THE ORGANIZATION: COME WORK WITH US Help us provide hope, opportunity, and voice to thousands in our region by joining our team

All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.

Vision: Hope, Opportunity, and Voice for All

Values:

• We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
• Our actions are Client-/Community Centered.
• We believe belonging is essential.
• Compassion is at the heart of our work and approach.

ACRS seeks a full-time AAS - Case Management Training Coordinator II in our Aging and Adult Services department to ensure compliance with Title XIX Case Management Program policies and guidelines by coordinating internal quality assurance processes, assisting with internal agency audits and external audits by the WA State Department of Social & Health Services and the City of Seattle Aging and Disability Services. Train Title XIX Case Management Program staff on policies, guidelines, and updates that govern the Title XIX Case Management Program when conducting CARE assessments and to meet quality assurance requirements. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.

***Schedule: Mon Fri, no weekend work

COMPETITIVE BENEFTIS PACKAGE INCLUDES:

• Pay range is between $64,400 to $69,700 annually. Can increase based on experience.
• ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
• Vision insurance is available at a very minimal cost.
• ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
• Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
• Paid Time Off:
  • 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
  • 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
  • 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
• 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.

ESSENTIAL JOB FUNCTIONS:

• Coordinates and provides trainings to the Title XIX Case Management staff. Works with the Title XIX Program Manager in creating program specific trainings to ensure compliance with the Title XIX Case Management Program. Develops and compiles training materials. Facilitates monthly In-Service Training for case management staff. Provides focused and individualized training(s) for Title XIX Case management staff. Provides training and on-boarding for new Title XIX Case Management hires. Provides Case Management staff with training resources. Supports external training(s) in collaboration with Aging & Disability Services as needed.
• Provides support to Title XIX Program Manager and Program Supervisors with supervisory Quality Assurance reviews, ensures case management staff meet internal QA quota applying state QA standards and guidelines to CARE assessments using the QA Monitor tool. Uses data reports from QA results to create individualized training for case management staff.
• Provides back-up supervision of Case Managers, assist with case consultations, reviews of annual and significant change assessments. Provides back-up case management functions including conducting functional eligibility assessment as needed.
• Participates in the program's Quality Assurance (QA) and process improvements, contract compliance, and client service excellence initiatives. Expected to meet program performance and/or productivity standards.
• Attends and participates in all agency, program, and team meetings, consultations, and in-service trainings.

POSITION QUALIFICATIONS:

• Education and Experience:
  • Master's degree (social work, behavioral or health sciences preferred); One (1) year paid social service experience, and one (1) year of direct supervisory experience; with bilingual or bicultural skills relevant to the position. OR
  • Bachelor's degree in social work; with three (3) years paid social service experience, and two (2) years of direct supervisory experience with appropriate bilingual or bicultural skills relevant to the position. OR
  • Bachelor's degree in behavioral and health sciences; with four (4) years paid social service experience, and two (2) years of direct supervisory experience; with appropriate bilingual or bicultural skills relevant to the position.
  • Completion of Case Manager training program including State sponsored CORE Training.
• Cultural Humility:
  • Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
  • Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.
  • Fluency in Asian and Native Hawaiian/Pacific Islander language preferred. Multilingual and multicultural communication skills are highly valued.
• Knowledge and Skills:
  • Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience
  • Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically
  • Knowledge of: the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.
• Technical Skills:
  • Effective ability to navigate a computer. Competency in use of the Microsoft Office, word, excel and other relevant software apps such as data-entry, outlook email, teams, zoom and other web-based applications.
  • Efficiently research and perform various tasks via the internet.
• Additional Requirements:
  • Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver's license and be insurable under ACRS's auto policy. If using personal vehicle, must have current auto insurance.
  • Follows all agency policies and procedures as outlined in the Employee Handbook.

WORKING CONDITIONS: The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls. Occasional lifting or moving of up to 20 pounds may be required. May involve tasks where visual acuity is beneficial.

This position is hybrid, with work divided between remote and on-site locations. Approximately 70% of the work will be conducted on-site or in-person (home visits) while the remaining 30% will be performed remotely (telecommuting). These hybrid work expectations are subject to change at the agency's discretion. The noise level in the work environment is moderate.

LOCATION: Asian Counseling and Referral Service - Main Office

EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.

ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.

Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center

ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).

If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.

Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.

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