Business Systems Analyst 3

3 days ago

Sunnyvale, CA, United States Akraya Full time

Primary Skills: ServiceNow (Expert), AI Integration (Advanced), Predictive Intelligence (Advanced), Stakeholder Management (Proficient), Change Management (Proficient) Contract Type: W2 Only Duration: 6+ Months Location: Sunnyvale, CA Pay Range: $75 - $80 per hour on W2 Job Summary: We are in search of a seasoned ServiceNow ITSM Solutions Architect with specialization in Conversational & Agentic AI Enablement to spearhead the enhancement of our Moveworks conversational AI integration within ServiceNow ITSM, ensuring the platform's readiness for broader agentic AI adoption. The ideal candidate will identify and bridge gaps in current integrations and processes, devise strategies for platform improvement and future-ready feature adoption, and work closely with stakeholders to drive meaningful enhancements in employee experience and productivity. This role requires an individual with a blend of technical prowess in ServiceNow and AI integrations, strategic thinking, and effective stakeholder engagement. Key Responsibilities: Maximize the value of Moveworks and AI integration within ServiceNow ITSM, identifying underutilized capabilities and driving conversational AI feature optimization. Develop and implement a strategy for ServiceNow platform readiness, evaluating new features, and crafting T+30/60/90 day feature adoption plans. Solution and deliver advanced functionalities, ensuring compliance with standards, and architect custom workflows as required. Conduct proof of concepts, demonstrations, and training to bolster adoption and knowledge. Collaborate with other architects and stakeholders, managing expectations and aligning roadmap executions with measurable business outcomes. Must-Have Skills: Extensive experience and expertise in ServiceNow ITSM solutions design and delivery. Proficient knowledge of conversational and agentic AI integration and optimization. Strong capabilities in stakeholder management, communication, and driving change. Industry Experience Required: Candidate must have significant experience working within ITSM and a proven track record of improving platforms with AI technologies. Proven experience in predictive intelligence, Now Assist, and scoped app development within the ServiceNow environment is essential. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022) Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires Join Akraya Today Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team

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