Technical Trainer III

8 hours ago

New York, NY, United States Universal Instruments Full time
Technical Trainer III

Universal Instruments is a global leader in the design and manufacture of advanced automation assembly equipment. Our solutions are used to build some of today's high-tech gadgets, and to create the most advanced technologies in the fast-moving electronics industry. From cell phones and tablets to infrastructure, industrial, automotive, military, and medical products, our innovative solutions play an integral role in driving the future of technology

Summary:

This role seeks to enhance and deliver product training to internal employees and external customers. Determines training objectives. Updates training content, such as manuals, study guides, handouts, and tests, and exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Administers written and practical exams and writes performance reports to evaluate trainees' performance.

Principal Accountabilities:
  • Implements Universal product training courses and product support solutions, with a combined focus on electrical, mechanical, and software aptitude according to design standards.
  • Assists in driving the product development processes, product support planning, and defines training deliverables.
  • Monitors product changes and continually improves knowledge and skills.
  • Maintains Universal Product Trainer Certifications for each assigned course.
  • Develops assigned course materials to ensure effective training with input from leadership, product trainers, customers, and subject matter experts.
  • Communicates significant issues and course changes to the appropriate department and personnel.
  • Maintains and assists with upkeep of classroom, lab, and equipment to ensure that all are in working order to fully support delivery of training.
  • Supports eLearning team and Instructional Designers with development of interactive web modules.
  • Measures student satisfaction through review of student survey data and verbal feedback.
  • Performs other job-related duties as required.
Minimum Requirements:
  • Bachelor's degree in a relevant technical field with 4+ years of relevant experience is preferred.
  • Relevant Associate degree with 6+ years, or HS Diploma with equivalent experience is also welcomed.
  • Technical certifications in basic electronics are preferred.
  • Technical training experience within UIC automation machinery, or equivalent equipment.
  • Detail oriented, independent performer with a passion for customer service excellence.
  • Able to analyze complex technical information and identify the underlying concepts, which can be used to facilitate learning.
Responsibility for Quality Procedures or Direct Product Quality:
  • Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes.
Physical Demands:
  • Ability to understand and interpret detailed documents, schematics, and technical drawings.
  • Clear communication with colleagues and in giving presentations.
  • Willingness to travel to customer sites or technical conferences may occasionally be required (

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