(Agile1)IT Solutions Engineer, Expert

1 week ago

Oakland, CA, United States Mindlance Full time

*LOCAL CANDIDATES PREFERRED* The role is hybrid, at least once a week in OGO
*6 months with possible extension.
***EQUIPMENT: Expect this position to require a Client Laptop. Interim solution for major delays will be to use Virtual Desktop on their own device or supplier provided device.

Contractor role summary
We're seeking a Bentley APM contractor/consultant with deep platform expertise to help configure and extend our Bentley APM solution, support release upgrades, and build internal capability through hands-on training and upskilling.

Key responsibilities
• Provide technical leadership and hands-on configuration in Bentley APM (data model/config, rules/logic, workflows, health/risk frameworks, dashboards/reports as applicable).
• Design and implement new Bentley APM solutions/use cases aligned to Electric Operations asset and maintenance processes.
• Lead and support upgrade activities to new Bentley APM releases, including impact assessments, configuration changes, regression testing support, and cutover/go-live support.
• Troubleshoot production issues, perform root-cause analysis, and recommend performance/stability improvements.
• Partner with internal IT and operations stakeholders to translate requirements into Bentley APM configurations and technical designs.
• Create documentation (configuration guides, runbooks, upgrade notes, admin SOPs).

Required qualifications
• Proven experience as a Bentley APM SME with multiple implementations and/or significant production support experience.
• Strong technical depth: configuration, troubleshooting, environment support, and release upgrade experience.
• Experience working in a utility environment (electric preferred) and familiarity with asset and maintenance processes.

Training and upskilling responsibilities
• Develop and deliver structured training for internal staff (admin, analysts, support engineers, and key power users).
• Run hands-on workshops: configuration, troubleshooting, upgrade readiness, and best practices.
• Create reusable training materials: slide decks, exercises, checklists, and "how-to" guides.
• Coach internal team during real work (pairing sessions) so knowledge transfers beyond classroom training.

Preferred
• SAP exposure (integration touchpoints, work management concepts).
• Experience with integrations and data flows (APIs/ETL, data warehouse/lake, reporting tools) in an APM context.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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