Assistant Director of Graduate Admission Operations

Job Description:

BASIC FUNCTION: Reporting to the Director of Graduate Enrollment Systems, the Assistant Director assists in the management of the technological needs associated with graduate and continuing studies recruitment, specifically focusing on streamlining operations and enhancing the student experience. The Assistant Director will work in the division’s CRM (Slate) to help oversee system functional needs, create events, and manage communication.

WORK CONDITIONS: Position is located in-person on the Fairfield, CT campus with the potential for occasional remote work. Ability to work some evenings and weekends required.

REQUIRED EDUCATION: A Bachelor’s Degree is required.

REQUIRED EXPERIENCE AND SKILLS: A minimum of 1-2 years of progressive experience within an admission department is preferred, or related experience in database management, communication, or marketing. Exceptional verbal and written communication skills are essential, as well as strong interpersonal skills, detail orientation, and the ability to multitask. Working knowledge of Slate or another CRM is required with a preference for candidates possessing a minimum of 1-2 years working directly with data systems (SIS and CRM management), preferably in higher education.

ESSENTIAL FUNCTIONS:

Plays a key role in maintaining the CRM database (Slate) by:

• Processing applications and supplemental documents for graduate and second-degree students through both manual and batch processes

• Completing daily data maintenance tasks

• Performing routine application and inquiry form audits, as well as troubleshooting issues as they arise

• Participate in training new Slate users and developing training documentation

• Staying up to date on CRM best practices and new developments

Collaborates with recruitment staff on:

• Executing events, including building registration forms, creating attendee surveys, and managing related communication

• Executing inquiry/ applicant communication, including maintaining ongoing drip communication plans and sending ad hoc emails

Assists in maintaining office operations, including:

• Assisting in managing the office resource accounts

• Greeting the public and answering telephones in a courteous manner

• Keeping up to date on program details, deadlines and tuition costs to ensure that current information is provided

Category:

Enrollment Management - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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