Customer Service Representative

7 days ago

Lincoln, NE, United States Anderson Mazda Full time

Anderson Mazda is looking for a Customer Service Representative to join our team. We’re a family-owned business that began in Nebraska 40 years ago. We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people. Anderson Auto Group consists of eight retail locations in Nebraska and Missouri. 

BENEFITS FOR FULL TIME REPRESENTATIVES: 

  • Paid Vacations & No Weekends
  • Professional Development & Continued Education 
  • Employee Appreciation Events Such as Cook-Outs, Outings, and Contests 
  • A 401k Match
  • Medical, Dental, Vision, Life & Disability Insurances 
  • Employee Discounts on Vehicle Purchases, Service & Parts 

RESPONSIBILITIES:

  • Greets all customers in a professional and courteous manner
  • Answer and direct phone traffic in a polite, professional and cheerful manner
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Provide basic information to callers who have general inquires
  • Perform follow-up sales calls on service quotes 
  • Update and maintain the store scheduler with Service Manager
  • Asks for the sale and/or attempts to schedule customers for a service appointment 
  • Assist the Store Managers with various clerical duties as needed
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication

REQUIREMENTS:

  • Experience with Microsoft Office suite is a plus
  • Call center sales experience is a plus
  • Excellent customer service, communication and negotiation skills
  • Professional personal appearance

As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check. Applicants must be at least 18 years of age and be authorized to work in the U.S. A valid driver’s license is also required. Anderson Auto Group is EEOC compliant.

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