Technology Support Specialist
1 day ago
At Regis College, the Technology Support Specialist plays a vital role in connecting people with the technology they need to succeed. As a Technology Support Specialist, you will gain hands-on experience with cloud services, cybersecurity, instructional technology, and enterprise applications, while working as part of a collaborative and mission-driven IT team. The Technology Support Specialist serves as a primary point of contact for faculty, staff, and students seeking IT support and customer service. This role is highly collaborative, working closely with IT colleagues to deliver reliable, responsive, and user-friendly technology services. The specialist provides hardware, software, classroom technology, and enterprise application support, ensuring the university community can effectively use technology for teaching, learning, research, and operations.
Essential Functions
- Provide IT help desk / service desk support via in-person, phone, email, and chat channels.
- Troubleshoot, diagnose, and resolve issues with Windows and Mac operating systems, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint), Zoom, Adobe, and Learning Management Systems (LMS).
- Support, maintain, and configure desktops, laptops, printers, mobile devices (iOS/Android), and peripheral equipment.
- Install, update, and repair operating systems, security software, and applications.
- Set up, maintain, and troubleshoot audio-visual (AV) and multimedia technology in classrooms and event spaces, including projectors, digital displays, sound systems, and video conferencing equipment.
- Partner with IT staff to evaluate and implement new technologies, including cloud services, endpoint management, and collaboration platforms.
- Contribute to existing knowledge base articles, training documentation, and user instructions.
- Promote cybersecurity best practices and protect confidential data.
- Bachelor's degree preferred in information technology, Computer Science, or related field (or equivalent experience).
- Experience in IT support, service desk, or customer service-focused technology role.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Adaptability, attention to detail, and a strong customer service orientation.
- Strong technical skills in end-user device support, Microsoft 365 administration, Zoom, Adobe, and enterprise applications.
- Experience with multimedia and instructional technology (AV equipment, hybrid classroom setups, video conferencing).
- Familiarity with network connectivity, VPN, and wireless troubleshooting.
- Commitment to diversity, equity, and inclusive excellence in technology support.
- Normal office environment, not subject to extremes in noise, odors, etc.
- May spend extended periods at terminal, on telephone, or operating other office machines requiring eye-hand coordination and finger dexterity.
- Subject to regular interruptions to assist patrons.
- May require strenuous periods of physical activity such as climbing, bending, standing, and lifting.
- Involves evening and weekend work.
- Requires lifting and moving equipment weighing up to 50 pounds.
Compensation: $57,000 - $59,000 annually
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
In employment, as in education, Regis College is committed to equal opportunity. Regis does not discriminate on the basis of race, color, age, religion, creed, sex, gender identity or expression, sexual orientation, ethnic or national origin, ancestry, citizenship, marital or parental status, physical or mental disability, genetic information, pregnancy, veteran's status, membership in uniformed services or any other protected status.
Regis College Mission Statement
-
Weston, MA, United States Charles River Recovery Full timePosition Overview: The Recovery Support Specialist assists patients with substance abuse and mental health disorders, working under direction of clinical, nursing and medical staff. This includes assisting patients with daily schedules, leading patients in educational and recreational activities, and accompanying patients to and from examinations and...
-
Part Time Product Specialist
2 weeks ago
Weston, MA, United States CDS (Club Demonstration Services) Full timeJoin us in shaping the future of shopping experiences! At Advantage Solutions, we are dedicated to connecting people with products that enrich their lives. As a member of our network of 65,000 teammates serving over 4,000 brands across 40 countries, you will find countless opportunities for growth and support as you advance your career. As a Part Time...
-
Weston Site Manager
5 days ago
Weston, MA, United States Springwell Inc Full timeMake a difference with your mornings! Community Nutrition Program seeks Part-Time Dining Site Assistants in Weston to help run our community dining program for older adults. This program helps alleviate hunger and isolation among the elderly by providing nutritious meals in a community setting where attendees can socialize together and with volunteers and...
-
Weston Site Manager
1 week ago
Weston, MA, United States Springwell Inc Full timeMake a difference with your mornings! Community Nutrition Program seeks Part-Time Dining Site Assistants in Weston to help run our community dining program for older adults. This program helps alleviate hunger and isolation among the elderly by providing nutritious meals in a community setting where attendees can socialize together and with volunteers and...
-
Weston Site Manager
1 week ago
Weston, MA, United States Springwell Inc Full timeMake a difference with your mornings! Community Nutrition Program seeks Part-Time Dining Site Assistants in Weston to help run our community dining program for older adults. This program helps alleviate hunger and isolation among the elderly by providing nutritious meals in a community setting where attendees can socialize together and with volunteers and...
-
Weston Site Manager
7 days ago
Weston, MA, United States Springwell Inc Full timeMake a difference with your mornings! Community Nutrition Program seeks Part-Time Dining Site Assistants in Weston to help run our community dining program for older adults. This program helps alleviate hunger and isolation among the elderly by providing nutritious meals in a community setting where attendees can socialize together and with volunteers and...
-
Scrum Master
5 days ago
Weston, MA, United States The Ceres Group Full timeAre you looking for a permanent Scum Master position? Do you have several years of experience as a Certified ScrumMaster® (CSM) under your belt? Does your project management experience run the gamut from traditional waterfall methodology to an Agile environment? Our 50-person Project Management Office team in Technology is looking for someone with the...
-
Scrum Master
7 days ago
Weston, MA, United States The Ceres Group Full timeAre you looking for a permanent Scum Master position? Do you have several years of experience as a Certified ScrumMaster® (CSM) under your belt? Does your project management experience run the gamut from traditional waterfall methodology to an Agile environment? Our 50-person Project Management Office team in Technology is looking for someone with the...
-
Scrum Master
3 days ago
Weston, MA, United States The Ceres Group Full timeAre you looking for a permanent Scum Master position? Do you have several years of experience as a Certified ScrumMaster® (CSM) under your belt? Does your project management experience run the gamut from traditional waterfall methodology to an Agile environment? Our 50-person Project Management Office team in Technology is looking for someone with the...
-
Transportation Dispatcher
1 week ago
Weston, MA, United States The Weston Public Schools Full timePosition Overview The Transportation Dispatcher is responsible for ensuring the efficient and timely start-up of all morning bus routes for the Weston Public Schools. This role serves as the primary communication hub for the Transportation Department during critical morning operations, providing essential technical support and administrative assistance. This...
