Area Manager
1 week ago
The Area Manager - DMV Area is responsible for the effective operation of multiple company-operated business units. This role focuses on ensuring customer satisfaction, developing store personnel, and maximizing profitability through efficient operations. The DDM will work toward achieving store- and district-level goals related to revenue, ROI, expense control, merchandising, margins, compliance, and brand image.
Essential Functions:
- Ensure daily cleanliness and active customer engagement at all stores and business units. Maintain all image program standards.
- Provide qualified, optimal support to assigned business units, including recruiting, training, and developing store personnel at all levels. Verify completion of hiring packets and training checklists.
- Drive fuel and merchandise volume and margin targets. Recommend changes to maintain a competitive market posture.
- Monitor and report on competitive activity (e.g., pricing, new builds, operations) through regular surveys and analysis.
- Perform store inspections, implement marketing programs, and resolve store-level accounting discrepancies.
- Oversee timely and accurate accounting and administrative processes. Monitor sales, cash handling (cash over/short, drops, draw limits), inventory, audits, payroll, regulatory compliance, customer complaints, and maintenance.
- Ensure execution of merchandising standards including planograms, brand placements, shelf stocking, product freshness/code dates, and cleanliness of food and beverage areas.
- Respond appropriately to store emergencies such as alarm calls, gas spills, break-ins, and robberies. Monitor and verify security systems (camera angles, DVR recordings, etc.) 24/7.
- Implement strategies and analyze data to recommend and execute actions that ensure district-level goal achievement.
- Apply strong leadership principles including employee motivation, performance management, recognition, and accountability.
- Overall performance and compliance of business units within the assigned district.
- Enforcement of image standards, inventory control, and cash handling policies.
- Protection of company assets and adherence to company code of conduct, policies, and procedures.
- Bachelor's degree in Business Management or equivalent education and industry experience preferred.
- Minimum of 3 years of supervisory and/or retail management experience.
- Ability to travel regularly to store locations throughout the week.
- Strong analytical, written, and verbal communication skills.
- Proficient in Microsoft Office and intermediate computer skills required.
- Strong problem-solving abilities with the capacity to work independently.
- 24/7 availability and dedication to the role. Must be able to travel and stay overnight as needed for meetings or business purposes.
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