Desktop Engineer

1 week ago

Arlington, VA, United States Venture Global LNG Full time

Venture Global LNG ("Venture Global") is a long-term, low-cost provider of American-produced liquefied natural gas. The company's two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global's modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

The Desktop Engineer position will provide hands-on, in person, technical support for office workspaces, conference rooms and local IT infrastructure. This role is responsible for ensuring that employees and meeting spaces are fully operational through timely troubleshooting, setup, and maintenance of hardware, software, and connectivity. The ideal candidate will be customer focused IT support. This position is fully on-site and requires shift coverage within standard business hours, with occasional extended or off-hour support for events or system deployments. The role is integral to maintaining a reliable IT experience within the physical office environment.

Responsibilities:
• Provide in person technical support for office employees, resolving hardware, software, and peripheral issues.
• Set up, configure and troubleshoot workstations, monitors, printers, and docking stations in alignment with Venture Global's standards.
• Support conference rooms and collaboration technology, including audio visual systems, video conferencing hardware, and network connections.
• Manage and respond to IT support tickets for the office, ensuring timely and documented resolutions.
• Perform IT setup for new hires, workstations reassignments, and office moves.
• Assist with deployment, imaging, and inventory of company laptops, desktops and accessories.
• Escalate complex incidents as appropriate and collaborate with network and system teams for resolution.
• Provide basic support of office connectivity (wired and wireless) and local printer services.
• Participate in scheduled shift rotations to ensure continuous on-site IT coverage and support for business operations.
• Perform patch and application deployment using MDM tools such as InTune, Jamf, Desktop Central or others.
• Provide support in other duties assigned along with Information Technology ongoing projects

Qualifications:
• Bachelor's or Associate's in computer science or equivalent technical certification in Information Technology or related field
• 2-4 years of experience in desktop support, IT helpdesk or field service roles
• Strong troubleshooting skills with Windows and MacOS operating systems.
• Familiarity with service desk ticketing systems, and basic network troubleshooting
• Ability to lift and move equipment up to 25 pounds and set up computer workstations and conference room devices
• Excellent communication and customer service skills with a proactive, solution-oriented mindset.
• Apple Certified Mac Technician (ACMT) and/or Apple Certified iOS Technician (ACiT) a plus
• Windows Desktop certification a plus

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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