Plumbing Solutions Representative

1 week ago

Madison, WI, United States Bassett Mechanical Full time
Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team.

Position Purpose

Responsible for troubleshooting, repairing, maintaining, and installing commercial and industrial plumbing systems and related equipment. Additionally, the position ensures that incoming service project leads are accurately designed, estimated, and sold in a timely manner. A key focus is on building and maintaining strong customer relationships by developing new contacts on an ongoing basis to support continued growth.

Position Responsibilities
  • Service & Maintenance
    • Perform assigned preventive maintenance tasks within allotted hours and to a high-quality standard.
    • Follow point-to-point troubleshooting guides to identify faults promptly.
    • Check and verify the operation of complete systems before leaving the jobsite to minimize callbacks.
    • Identify opportunities for improvement within existing plumbing systems and review recommendations with the Sr. Plumbing Service Manager.
    • Stay current on appropriate codes, industry standards, and technical knowledge regarding equipment and concepts.
  • Customer Communication & Relationship Management
    • Communicate with the customer upon arrival and at completion of work.
    • Keep the manager informed of any customer-related concerns.
    • Promptly follow up on leads and referrals, establish customer rapport, and identify needs.
    • Public relations - entertain and build relationships with current customers.
    • Handle key accounts as assigned.
  • Sales & Project Management
    • Plan and efficiently schedule appointments and manage personal time to assure maximum productivity; continually utilize and maintain CRM tools.
    • Qualify prospects, identify project solutions, estimate costs, make effective sales presentations, and address questions and objections professionally.
    • Aggressively manage quotes and close sales; maintain an active backlog of quotes to consistently meet booking goals.
    • Survey plumbing systems, understand customer needs, and determine repair, modification, or replacement requirements; interpret drawings, equipment, and job conditions.
    • Interact with all divisions for cross-selling opportunities.
  • Coordination & Reporting
    • Call in daily to dispatch to update work status and support coordination of upcoming tasks.
    • Establish relationships with vendors to obtain pricing, delivery, and technical information as needed.
  • Other
    • Other duties as assigned/needed.
    • Support and maintain a safe and Lean work environment.
Summary of Skills, Knowledge and Abilities
  • Licenses & Certifications
    • Must be a Journeyman Plumber with at least 5 years of experience working with large industrial/commercial plumbing systems and equipment.
    • Must have Wisconsin Backflow Testing License.
  • Technical Skills
    • Good technical knowledge and experience in plumbing.
    • Strong interest in technical sales.
    • Good computer skills.
  • Physical & Availability
    • Physically able to climb ladders, scaffolds, enter confined spaces, and access restricted areas for firsthand observation or inspection.
    • Flexibility to work weekends or overtime when required per on-call schedule.
  • Other Requirements
    • Must have a valid driver's license with a good driving record.
    • Strong communication, organization, and supervisory skills.
    • Proven sales/customer relations skills.
Direct Reports
  • None

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