Night Auditor
1 week ago
Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel
Reports to: Director of Rooms
Join the Legacy of Live Oak
JOB RESPONSIBILITIES
The Night Auditor functions as an overnight Guest Service Representative along with additional front desk responsibilities. This involves attending to guest needs and following standard operating procedures within the Property Management System (LightSpeed).
Other Responsibilities Include:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all shift work has been completed as outlined on shift checklist
- Respond to guest inquiries, concerns and complaints as needed
- Communicate to all departments as needed
- Answer phones and place reservations
- Balance cash drawers and record receipts
- Email shift report to all team members
- Responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.
- Maintains Marriott Tribute Portfolio Brand Standards
- Family Focused Culture
- Development and Promotion Opportunities
- Competitive Pay
- Health, Vision, Dental and Supplemental Insurance
- Paid Vacation and Holiday Pay
- 401k
- Uncapped Employee Referral Program
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