Event Operations Crew

GO BEYOND THE IVY

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.

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JOB TITLE: Event Operations Crew

DEPARTMENT: Event Operations

ORGANIZATION: Chicago Cubs

REPORTS TO: Sr. Supervisor, Event Operations

LOCATION: Chicago, IL

FLSA STATUS: Nonexempt

COMPENSATION: New associate pay rate $18.54 per hour USD

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball's National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.

HOW YOU'LL CONTRIBUTE:

The Event Operations Crew plays a vital role in daily operations and delivering best-in-class service to guests of the Wrigley Field Campus, including Gallagher Way, the American Airlines Conference Center, Hotel Zachary and Campus tenants. This position will be focused on upholding event setup and service standards. Success will be measured through adherence to standard operating procedures, manager feedback, and customer service metrics. Employees will be required to work a flexible schedule to reflect business needs.

THE DAY-TO-DAY:

• Participate in the set-up, execution and break-down of Wrigley Field, Gallagher Way, and the American Airlines Conference Center for Chicago Cubs home games, concerts, and other public and private events
• Provide event support and coordination on a year-round basis, including baseball games, non-game events, concerts, and winter events
• Ability to deploy, assign, and work alongside frontline associates in designated areas during events.
• Provides event support for the year-round operation of Wrigley Field, Gallagher Way, and the American Airlines Conference Center
• Provide excellent customer service through the event process and in all interactions with internal and external clients
• Continually inspect and maintain event spaces, while conducting ballpark audits to ensure quality control, producing readouts to management and escalating issues in real time
• Provide guest service by ensuring guests are greeted upon arrival, questions are answered to customer's satisfaction, and job functions are being executed
• Effectively communicate and collaborate with Operations Teams, including Logistics, Guest Services, Security, Grounds Crew, and Cleaning
• Partner with event coordinator and logistic supervisors to support them with event production and daily tasks
• Provide administrative support by producing reports, reading BEOs, and managing the event queue
• Support inventory management and assist loading dock operation as needed
• Deliver best-in-class guest service through all touch points via the Cubs' service brand, Marquee Moments
• Communicate effectively with Cubs staff, Levy, and 3rd party vendors as needed
• Perform additional responsibilities as needed and as directed by management

WHAT YOU'LL BRING:

• High School diploma or GED
• Prior experience working events or functions
• Demonstrated ability to remain calm in stressful scenarios
• Ability to work on a team in a fast-paced, entertainment venue
• Strong problem solving skills
• Strong attention to detail
• Strong written and verbal communication skills
• Responds well to coaching and feedback
• Flexible availability including ability to work indoors and outdoors, as well as non-traditional hours including nights, weekends and some Holidays (if needed)
• Available to work for 80% of Cubs home games (~65 games) per season. This does not necessarily mean that you will be scheduled for all home games, but availability must reflect the ability to work this many games per season.
• Available to work all Major Wrigley Field Events (i.e., Concerts, Football Games, Winterland)
• Ability to lift and/or carry items weighing 15 to 35 pounds
• Able to perform the following physical tasks: run, bend, squat, kneel, climb flights of stairs, walk on uneven ground, detain unruly guests, run up and down ramps, walk and stand for extended periods of time, assist patrons up and down stairs

WHAT SETS YOU APART:

• Bachelor's Degree

TOTAL REWARDS:

• Option to purchase a discounted meal on game days
• Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
• Exclusive special events for associates
• Professional development & engagement opportunities
• Rewards & recognition programs
• Access to best-in-class facilities including an associate locker room & break room
• Uniform(s) provided at no cost

Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place at the end of January and then monthly throughout the summer.

* This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate's skills and experience.

The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.

Response Expectations:

Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.

The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

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