Sales/CRM Business Analyst
7 days ago
Sales/CRM Business Analyst
Location: Dallas - this is on-site 4 days per week
Start: ASAP
Duration: 12/31/25
Skill: Daltile is looking to bring on a Sales Analyst for their Dallas Office. They will be working on showroom customer experience and working on a project that is integrating Salesforce and IBM OMS for their quoting process. They are seeking a Business Analyst who will play a pivotal role in ensuring this transformation delivers both technical excellence and a seamless, engaging customer journey. They must be a US Citizen or Green Card Holder.
The Business Analyst will be instrumental in identifying process improvements, removing scalability obstacles, and enabling data-driven customer engagement.
Project Scope
- Lead process reviews for quote creation, modification, and conversion across Salesforce and IBM Sterling.
- Design and document customer journey enhancements across showroom touchpoints.
- Collaborate with sales reps, showroom stakeholders, developers, and testers.
- Support data mapping, analytics, and KPI tracking for customer interactions.
- Minimum 5 years of experience in business analysis, with a focus on CRM and customer experience.
- Some understanding of Salesforce CRM and/or IBM OMS platforms preferred.
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