Mortgage Loan Officer | Mortgage Sales Specialist
7 days ago
- Handle inbound and outbound calls in a call center environment.
- ssist clients with home financing, refinancing, or home equity lines of credit.
- nalyze client financial goals and recommend the best lending product.
- Submit mortgage applications and help clients gather required documentation.
- Keep clients informed throughout the entire loan process.
- Must register and remain in good standing under the SAFE Act requirements (background check and registration required).
Key Responsibilities:
- Provide exceptional client care at all times.
- nswer inbound calls and make outbound calls to guide clients on lending options.
- Use multiple technology systems to assist clients and referral partners.
- Follow established lending processes and policies to manage risks.
- Communicate with clients via calls, emails, and online messages.
- Identify opportunities to recommend additional products or services.
Required Qualifications:
- Minimum 1+ year of sales and mortgage experience.
- Strong customer service and relationship-building skills.
- bility to listen actively, assess needs, and recommend solutions.
- Comfortable learning and using multiple technology systems.
- Skilled in managing the full client loan origination process.
- ble to work under pressure in high-volume environments.
- Strong communication skills (verbal, written, and non-verbal).
- Demonstrated consistent sales performance.
- Flexible to work weekends and extended hours if needed.
- Professional, confident, and effective phone communication skills.
- bility to balance performance, client care, and risk management.
- Commitment to compliance with all federal and state regulations.
Desired Qualifications:
- Previous contact center experience.
- Knowledge of Conventional, Jumbo, and Government loan products.
- Experience analyzing financial and credit data.
- Familiarity with FHA and HUD guidelines.
- Knowledge of underwriting, processing, and closing procedures.
- bility to interpret complex financial data and suggest alternatives.
- Strong consultative and problem-solving skills.
Skills Needed:
- ttention to detail.
- Client solutions advisory.
- Oral and written communication.
- Loan structuring and pipeline management.
- Critical thinking and problem solving.
- Referral identification and management.
- Collaboration and relationship building.
Education Requirement:
- High School Diploma, GED, or equivalent required.
Compensation & Benefits:
- Eligible for baseline incentive during first 6 months.
- Quarterly performance-based incentives.
- Medical, dental, vision, PTO, 401(k), tuition reimbursement, and career development programs.
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