Automotive Service Manager

2 weeks ago

Southfield, MI, United States Midas Auto & Tires - Southeast Michigan Full time

Benefits:

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations

The Store Manager is a positive, high-energy, customer-focused position and is responsible for the overall operations of a fast-paced tire and automotive service facility. This job is 100% performance based.

✅ Maximize Profitability & Sales Growth: Achieve monthly targets for Gross Profit, Tires, Financing, Car Count etc.

✅ Drive Operational Excellence: Ensure efficient workflow, proper staffing, and adherence to repair order process

Responsibilities:

Write and review repair orders, estimates, and inspections.

Dispatch and prioritize jobs to ensure every vehicle is inspected & presented within 45 minutes.

Sell recommended services and maintain high customer satisfaction.

Train and manage Service Advisors, CSRs, and Technicians.

Monitor KPIs like technician productivity, first-time fix rate, and service time.

Conduct meetings, set goals, and drive sales performance.

Control expenses (parts, labor, warranty claims, comebacks).

Manage inventory, parts ordering, and vendor returns.

Oversee compliance, safety, and shop appearance.

Qualifications

3-5 years Automotive Retail sales and/or management experience

Ability to communicate clearly and professionally

Organizational Skills - Attention to Detail

Ability to work a flexible retail schedule including weekends, evenings and holidays

Valid driver’s license

Job Benefits:

Guaranteed Base Salary + Commission Pay

Group health insurance (BCBS)

Paid Vacation (up to 2 weeks)

Paid holidays - 8+ per year

High-Volume Store Opportunity

Clean and modern environment

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