Member Services Associate

3 days ago

Geneva, IL, United States Power Wellness Full time
Position Title: Member Services Associate
Location: Delnor Health and Fitness Center
Type: Part Time

Pay range: $15- $17

Summary:
We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities:
1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
6. Effective radio communication with all departments as needed.
7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
9. Must be able to stand for length of shift (generally 3-6 hours at a time).
10. Other duties as assigned.

Qualifications:
• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.

We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management.

Integrity * Excellence * Humanity * Passion * Creativity * Humility

  • Customer Service Associate

    7 days ago

    Geneva, IL, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...

  • Customer Service Associate

    1 week ago

    Geneva, IL, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...

  • Customer Service Associate

    1 week ago

    Geneva, IL, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...

  • Pharmacy Customer Service Associate

    7 days ago

    Geneva, IL, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...

  • Pharmacy Customer Service Associate

    1 day ago

    Geneva, IL, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...

  • Pharmacy Customer Service Associate

    2 weeks ago

    Geneva, IL, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...

  • Pharmacy Customer Service Associate

    2 weeks ago

    Geneva, IL, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...

  • Produce Team Member

    7 days ago

    Geneva, IL, United States The Fresh Market Full time

    The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining The Fresh Market team Team Member discount of 30%  Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages...

  • Sales Associate

    3 days ago

    Geneva, IL, United States LGA Retail, Inc. Full time

    SALES ASSOCIATE - Part-Time We are looking for part-time sales associates who are enthusiastic, energetic, friendly, and hard-working! The Sales Associate is responsible for providing exemplary selling and customer service that is designed to improve the productivity and profitability of the store. The Sales Associate provides the customer with product...

  • Sales Associate

    1 week ago

    Geneva, IL, United States LGA Retail, Inc. Full time

    SALES ASSOCIATE - Part-Time We are looking for part-time sales associates who are enthusiastic, energetic, friendly, and hard-working! The Sales Associate is responsible for providing exemplary selling and customer service that is designed to improve the productivity and profitability of the store. The Sales Associate provides the customer with product...