Medical Assistant

6 days ago

Elkhart, IN, United States Heart City Health Full time
Position Summary:

A Medical Assistant (MA) is the liaison between the healthcare provider and the patient assisting both while gathering pertinent, timely and confidential information to ensuring a positive patient encounter.

Essential Functions:

  • Prepares for the day in advance, including but not limited to schedule preparation and planning appointment needs prior to patient arrival
  • Helps the provider keep up with huddle patients
  • Greets and rooms patient, ensuring their comfort and answering questions as able
  • Performs all functions necessary to prepare for provider entry, including but not limited to: obtaining vitals, chart preparation and administering immunizations, medication and/or injections as necessary
  • Performs lab draws if phlebotomist is not available
  • Translates, if able, and/or chaperones as necessary
  • Discharges patient as necessary reiterating follow-up needs
  • Assists with additional office procedures as requested or required
  • Schedules appointments and faxes requisitions to the appropriate facility for appointment or testing purposes
  • Retrieves, records, distributes or files incoming clinical information as necessary
  • Responds to information requests such as prior authorizations or pre-certifications and searches charts and/or EMRs to obtain the clinical information needed in order to complete and/or simplify paperwork received in order to obtain the provider's "sign off" as required
  • Helps the provider communicate test results to the patient along with any additional information deemed appropriate or necessary to share
  • Ensures that the entire unit is running smoothly by observation and taking corrective measures as necessary
  • Acts as the "go to" person for providers in the department
  • Performs and/or assists with training needs as requested or required
  • Cleans and stocks exam rooms; appropriately communicates needs for ordering purposes
  • Answers phones as necessary and checks messages; responding appropriately and in a timely fashion
  • Documents as necessary in patient's chart and electronic medical record
  • Other duties as assigned
Knowledge, Skills and Abilities:
  • Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding
  • Excellent customer service skills; actively seeks ways to assist internal and external customers within the scope of assigned duties
  • Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions
  • Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferred
  • Good time management skills; self evaluates the use of time and understands how others may be affected
  • Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
  • Ability to work independently (self motivating) and as a team member
  • Ability to develop a collaborative therapeutic alliance with individuals and make accurate professional judgments
  • Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors
  • Familiarity with local community resources for patients with chronic disease
  • Knowledge of health promotion and disease prevention methods related to routine health care and teaching methods designed to address the needs of patients with chronic, disabling health conditions
  • Familiarity with Patient-Centered-Medical-Home concepts
  • Problem sensitivity skills; empathetic/understanding
  • Deductive reasoning and problem-solving skills
  • Organized and detail oriented
  • Bilingual (Spanish/English) language skills helpful
Education, Experience and Licensure:
  • Medical Assistant Certification required
  • 1 to 2 years clinical experience; medical office experience preferred
Physical Demands:
  • May sit and/or stand for long periods of time
  • May require full range of body motion including bending, stretching and kneeling or squatting
  • May occasionally be required to lift up to 50 lbs.
  • Must be able to see and hear in normal range with or without correction device(s)
  • Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones
Work Environment:
  • Employee is occasionally exposed to fumes or airborne particles, toxins or caustic chemicals,
  • Potential risk of electrical shock, risk of radiation, and risk of infectious diseases
  • Fast-paced potentially stressful office environment
  • Noise level in this environment is usually moderate

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