Senior ServiceNow ITSM

1 day ago

Stamford, CT, United States Purple Drive Full time

Here's a professional and clean Job Description (JD) tailored for posting on Dice for your Senior ServiceNow ITSM & FSO Developer role:

Job Title: Senior ServiceNow ITSM & FSO Developer

Location: Stamford, CT / Onsite

Type: Contract

Experience Required: 9-12 years

About the Role

We are seeking a highly skilled Senior ServiceNow ITSM & FSO Developer with strong expertise in Financial Services Operations (FSO) and IT Service Management (ITSM) modules. The ideal candidate will have extensive hands-on development experience, strong integration skills, and a proven track record in automating workflows across financial services environments.

Key Responsibilities

FSO Or Financial Services Operations (Mandatory)

Platform Architecture & Development

  • Design, develop, test, and deploy customized ServiceNow solutions tailored to ITSM and FSO.
  • Translate business requirements into scalable digital workflows to improve operational performance.
Custom Scripting & Process Automation
  • Develop and maintain UI policies, client scripts, script includes, and business rules.
  • Automate processes using Flow Designer and legacy Workflow modules.
Integration & API Management
  • Build integrations between ServiceNow and external applications via REST APIs and scripted REST APIs.
  • Configure custom Workspaces and dashboards with performance analytics.
FSO-Specific Development
  • Implement and optimize Financial Services Operations (FSO) modules, including dispute and case management.
  • Embed risk and compliance controls into workflows and provide real-time analytics.
Collaboration & Governance
  • Work with IT and business stakeholders to align solutions with ITIL and financial workflows.
  • Document changes, follow coding standards, and mentor junior developers.
Required Experience & Skills

  • 8-10 years of ServiceNow development experience with strong focus on ITSM and FSO modules.
  • Proven experience developing end-to-end ITSM workflows (Incident, Problem, Change, Request).
  • Strong proficiency in JavaScript (server-side and client-side scripting).
  • Expertise with Flow Designer, Workflow modules, REST APIs, and scripted REST APIs.
  • Experience designing Workspaces and Performance Analytics dashboards.
  • Strong understanding of financial services operations, compliance, and risk management.
  • Hands-on experience with enterprise system integrations (ERP, CRM, CMDB).
Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Implementation Specialist (ITSM or FSO)
Soft Skills

  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication and collaboration skills.
  • Ability to work independently and lead end-to-end projects.
Why Join Us

  • Opportunity to work on cutting-edge ServiceNow FSO implementations.
  • Collaborate with industry leaders in financial services transformation.
  • Competitive compensation and career growth opportunities.

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