Customer Service Representative Crew Team

7 days ago

Thousand Oaks, CA, United States la esquina mexican grill Full time

Benefits/Perks

Competitive Compensation Commission eligible

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Team Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and Heavy in person Counter Transactions

Identify the Customers needs , collect relevant information and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Must have clean driving record and active drivers license with state of California

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