Senior Salesforce Administrator

1 week ago

Draper, UT, United States NEOGOV Full time
Salary: Depends on Qualifications
Location : Draper, UT
Job Type: Full-Time
Job Number: 00748
Department: Revenue Ops, Training & Enablement
Division: General
Opening Date: 11/18/2025

About
This is an onsite role Mon-Fri at the Draper, Utah office, El Segundo, CA office, or San Clemente, CA office.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. - Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

NEOGOV is seeking a highly motivated and knowledgeable Senior Salesforce Administrator & Developer to join our salesforce operations team. You will play a key role in the upkeep, design, process analysis, and maintenance of the system. Responsibilities will be split between Administration, Development, and Architecture of NEOGOV's Salesforce platform, adhering to design best practices while paying special attention to upstream and downstream impacts of all organizational requests and needs.
What You Will do

  • Advisor on best practices driving more efficient ways to optimize systems and processes
  • Lead the development, administration, and maintenance of the Sales and Service Cloud platforms including workflow management, user management, case management, security settings, and data integrity
  • Identify inefficiencies within the Sales and Service Cloud platforms, focusing on process improvement, enhancements, and cleanup
  • Build and support organization via ongoing development using coding languages
  • Play a key role in the integration and management of 3rd party systems connected to salesforce, including finance, sales, marking, and service oriented tools, as well as Mulesoft and Zapier
  • Partner with IT and Product Development teams to create and maintain system integrations to maximize Salesforce as a central source of truth
  • Develop reports and dashboards to monitor service performance and track key performance indicators (KPIs)
  • Streamline case management process while providing support and training for Customer Support team
  • Collaborate with the service and support stakeholders to gather requirements and implement customizations to enhance Service Cloud functionalities
  • Demonstrate excellent analytical and communication skills with ability to translate technical requirements to business stakeholders
  • Stay up to date with the latest Salesforce releases, updates, features and recommend best practices for optimal system performance
  • Actively participate in team meetings and be a part of planning and design sessions with the internal and external stakeholders
  • Prepare user training materials and conduct periodic training sessions
Who You Are
  • 6+ years of Salesforce Administration experience including valid Advanced Level certification(s)
  • 4+ years of Salesforce Billing, Sales, CPQ, Marketing, and/or Service Cloud experience
  • Proficiency in configuring and customizing Salesforce financial applications, including Financial Management, Revenue Management, Renewals, and Billing
  • Experience with Salesforce development languages including SOQL, SOSL, Visualforce, JavaScript, HTML, CSS and Lightning web components
  • Strong reporting background using standard Salesforce Lightning reports and Dashboards
  • Experience building flows, dynamic pages, validation rules, and managing 3rd party integrations including RightRev, Netsuite, or similar financial applications
  • Deep understanding of Salesforce architecture and functionality (CPQ, custom objects, flow builder, CRM Analytics, Communities, data structures, etc.)
  • Experience working in a scrum environment and managing sprints and stories effectively
What NEOGOV Offers
  • Competitive Wages
  • Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
  • Generous PTO to support work-life balance
  • 401K Matching
  • 12-week Paid Parental Leave
  • Autonomy to grow and find your career path with supportive leadership
  • Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.
  • Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.
01

How many years of Salesforce Administration experience do you have?
  • No experience
  • 1-2 years
  • 3-5 years
  • 5-10 years
  • 10+ years

02

How many years of custom development experience do you have?
  • No experience
  • 1-2 years
  • 3-5 years
  • 5-10 years
  • 10+ years

03

Describe your experience with Salesforce development languages including SOQL, SOSL, Visualforce, JavaScript, HTML, CSS and Lightning web components.
04

How many years of experience do you have building Salesforce automation?
  • No experience
  • 1-2 years
  • 3-5 years
  • 5-10 years
  • 10+ years

05

Do you have workplace experience with Salesforce Revenue Management such as CPQ and Billing?
  • Yes
  • No

06

Do you have workplace experience building flows, dynamic pages, validation rules, and managing 3rd party integrations including RightRev, Netsuite, or similar financial applications?
  • Yes
  • No

07

Are you able to work Monday-Friday in one of our offices in Draper Utah, El Segundo CA, or San Clemente CA?
  • Yes
  • No

08

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
  • No
  • Yes

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