Customer Solutions Representative 1

7 days ago

San Ramon, CA, United States Trident Consulting Full time

Trident Consulting is seeking a "Customer Solutions Representative 1" for one of our clients. A global leader in business and technology services.

Position: Customer Solutions Representative 1
Location: Energy Education Center - Tulare, CA (4175 S. Laspina Ave, Tulare, CA 93274)
Schedule: Tuesday - Thursday, 8:00 AM to 5:00 PM (1-hour lunch; schedule may vary with notice)
Hours: 24 hours per week (8 hours/day)
Rate: 16.00 - 23.16
Duration : 12+ Months

Description

  • The Administrative Clerk will provide customer and office support at the Energy Education Center in Tulare.
  • This role involves processing incoming orders, answering customer inquiries, and supporting general administrative operations within established company guidelines.
  • The ideal candidate will deliver excellent customer service while maintaining accuracy and efficiency in clerical duties.
RESPONSIBILITIES:
  • Answer phone calls and respond to customer inquiries regarding company programs, policies, and procedures.
  • Process incoming orders and customer requests accurately and promptly.
  • Sort and distribute mail, print, scan, and prepare documents as needed.
  • Schedule appointments and support logistical coordination for classes and events.
  • Maintain organized files and records in compliance with departmental standards.
  • Support the department with MS Office-based reporting and communication.
JOB QUALIFICATIONS:
  • Bilingual (English/Spanish).
  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal abilities.
  • Ability to multitask, prioritize, and maintain attention to detail.
  • Experience with internet-based and scheduling applications.
Additional Information
  • Background check required.
  • Badge access required.
  • Travel: None expected.
  • Timesheet: Weekly (Time In/Out entry).

About Trident:
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.

Some of our recent awards include:
Trailblazer Women Award 2025 by Consulate General of India in San Francisco
Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
Received the TechServe Excellence award.
Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America
Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.

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