Customer Service

2 weeks ago

St Cloud, MN, United States Quanex Full time
Quanex is looking for a Customer Service & Order Entry Manager to join our team located onsite in St. Cloud, Minnesota.

You will be responsible for overseeing the customer service and order entry team within the QCC Division, ensuring the development of strong rapport, communication, and lasting relationships with both internal and external customers. Skilled in troubleshooting, conflict resolution, and delivering positive outcomes through critical thinking and effective problem-solving strategies are key items to being successful in this role.

We Offer You
  • Competitive Salary
  • 401K with 5% company match, yours to keep after 2 years
  • 15% immediate return if you participate in the company's ESPP
  • Medical, Dental & Vision Plans
  • Employer paid disability plans and life insurance
  • Paid Time Off & 9 Paid Holidays
  • Various Work Schedules
  • Tuition support for degree and continuous education
  • Employee Resource Groups focused on employee empowerment
What's attractive about the Production Supervisor position?
  • Will have an impact on the success of the company.
  • Growth Potential
  • Collaborative and Team-Oriented environment
  • Opportunity to build relationships throughout the organization.
What Success Looks Like:
  • Drive collaboration and consistency across the team and various ERP systems.
  • Lead, develop, and mentor your team to ensure they meet performance goals and provide excellent customer service.
  • Dedicated contact for customers and manufacturing plants to resolve issues and build strong relationships.
  • Develop and implement standardized processes related to procedures and guidelines for customers and the order entry team.
  • Participate in the interviewing, selection process, and training of employees.
Your Credentials:
  • Bachelor's degree or equivalent experience.
  • 5+ years' experience in customer service, order management or supervisory role.
  • Exceptional communications skills, leadership skills, experience in ERP systems, and Microsoft Office skills

Salary: $75,000 - $88,000 annually, based on experience, plus potential for annual bonus.

Schedule: Monday - Friday, 8:00am - 5:00pm

About Quanex, A Part of Something BiggerQuanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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