Desktop Support Technician L1

1 week ago

New York, NY, United States Avening Management and Technical Services LLC Full time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

As the Desktop Support Technician in JFK Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.

Job Duties:
  • Carry out regular routine, corrective and preventative maintenance on the range of passenger processing equipment within the airport.
  • Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.
  • Troubleshoot and resolve basic airline host and connectivity issues.
  • Provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
  • Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
  • Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
Position Requirements

Shift Requirements:
  • This role is working Monday - Sunday - 4 days on 3 days (12 hours) or 5 days on & 2 days off (8 hours) or 4 days (10 hours) off covering the hours of 06:00am - 18:00pm or 18:00pm - 06:00am
Technical Requirements:
  • 1-3 years IT maintenance and support experience
  • Comp IT A+ or equivalent certification
  • Previous IT support and troubleshooting experience, including knowledge of Microsoft Desktop software (Windows 7/10, Office Suite) and operating systems, as well as a working knowledge of IT hardware.
  • Self-motivated with a willingness to learn and adapt to any new change or situation.
  • Good verbal and written communication skills
  • Previous airport/airline experience preferred.
Physical Requirements:
  • Able to lift or push 20-50 pounds of equipment if need it.
  • Able to walk, scroll, stand, or kneel for extended periods of time.
  • Able to use mechanical tools.


Full-Time/Part-Time
Full-Time

Travel Required
No

Clearance Required
n/a

Position
Desktop Support Technician L1

Number of Openings
0

Exempt/Non-Exempt
Non-Exempt

Open Date
8/27/2024

This position is currently accepting applications.

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