Receptionist

Step into the role of Receptionistat The Springs Post-Acute and help make a difference in a compassionate, positive environment

Why Choose The Springs Post-Acute?

The Springs Post-Acute is a 99-bed Skilled Nursing Facility with a Post-Acute Rehabilitation setting. Our exceptional care ranges from Wound Care to Occupational, Speech and Physical Therapy. Our leadership is very supportive with a welcoming environment.

We offer more than just a job-we provide a supportive environment where you can grow both professionally and personally. We prioritize your well-being with competitive pay, flexible schedules, and comprehensive benefits, while fostering a culture of teamwork, respect, and continuous learning. If you're passionate about making a difference in patients' lives and want to be part of a caring, dynamic team, we'd love for you to join us

Overview of the position:

The Receptionist role is to perform clerical support in an efficient manner in accordance with established policies and procedures, and as directed by your supervisor. The Receptionist interfaces with the public visiting the facility and by telephone, communicates with outside agencies, and ensures that the facility is a positive choice for seniors.

Duties and Responsibilities

Administrative Functions

• Promptly answer all incoming calls proper telephone etiquette (professional, creditable, pleasant and sincere).
• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate paging/ telephone system as required.
• Answer telephone, determine nature of call and direct caller to appropriate individual or department.
• Received requested from within the facility and locate personnel through paging system.
• Received inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition (May refer such calls to Nurse Supervisor/Charge Nurse).
• Greet visitors, Direct to appropriate office and/or residents' room.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Monitor presence and location of sale representatives in the facility.
• Ensure guest/visitors abide by existing rules and refuse admission to persons as directed.
• Report suspicious persons/information to supervisor immediately.
• Assist with administrative duties as directed (including typing, filing, accounts, etc).
• Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.).
• Fields accurate and complete phone messages, provides callers with necessary and appropriate information, and ensures delivery of messages.
• Distributes and accepts job applications.
• Receives supplies and shipments- Alert appointment department for Pick-up.
• Maintains the resident/visitor check in/out system, and retains daily list for six months.
• Receive, sort and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Posts daily census.
• Assists in the preparation of mailing monthly statements for residents, stuffing envelopes, labeling, etc.
• Monitors residents going outside (leaving through the front sliding doors), and reports to charge nurses when appropriate.
• Audits new residents' charts for accuracy.
• Audits Medication and Treatment records weekly for completion, nurses' signature, etc.
• Audits Intake and Output records weekly for completion.

Qualifications/Requirements:

Educational Requirements:

• Must possess, as a minimum, a High School Diploma education or its equivalent.

Experience:

• Must have at least 2-year experience in a clerical position, or successfully completed a secretarial science program from an accredited school/college.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Monday - Friday (4:00PM - 8:00PM)

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