Change Manager

Job Description

Position Summary

The Water Revenue Bureau Change Manager will be instrumental in leading and overseeing all aspects of project change management within the Water Revenue Bureau. This role requires close collaboration with IT teams and business units to ensure seamless implementation of changes to IT systems, infrastructure, operational processes, policies, and cultural initiatives — ensuring engagement and adoption to maximize organizational operations.

As a key member of a multidisciplinary team, the Change Manager will engage with stakeholders across IT Operations, Information Security, Philadelphia Water Department Operations, and Water Revenue Bureau Operations throughout the City of Philadelphia.

Essential Functions

• Develop comprehensive change plans, including risk assessments, impact analysis, and communication strategies for all proposed changes.

• Effectively communicate change initiatives to operations and partner teams to foster alignment and ensuring engagement and adoption to maximize organizational operations.

• Manages and coordinates all activities necessary to control, track and audit Changes. Maintain accurate and up-to-date records of all changes, including change requests, approvals, and post-implementation reviews.
• Facilitate regular CAB (Change Advisory Board) meetings to assess and approve changes, ensuring the involvement of relevant stakeholders in the decision-making process.
• Identify and manage potential risks associated with changes, taking proactive measures to minimize service disruptions.
• Ensure clear and effective communication with stakeholders, including IT teams, business units, and senior management, regarding change-related activities.
• Conduct post-implementation reviews to assess the success and impact of changes and make necessary adjustments for continuous improvement.
• Provide training and awareness programs for staff to ensure understanding and adherence to change management processes.
• Develop and report on key performance indicators (KPIs) related to change management effectiveness and efficiency to stakeholders and senior management.

• Responsible for the education of the Change Management process.

Competencies, Knowledge, Skills and Abilities

• A minimum 5 years proven experience in change management role.

• Experience with and knowledge of change management principles, methodologies and tools

• A solid understanding of how people go through a change and the change process.
• Excellent project management skills.
• Exceptional communication skills, both written and verbal

• Excellent active listening skills

• Ability to establish and maintain strong relationships

• Ability to influence others and move toward a common vision or goal

• Flexible and adaptable; able to work in ambiguous situations

• Resilient and tenacious with a propensity to persevere

• Organized with a natural inclination for planning strategy and tactics

• Analytical thinking and problem-solving skills.
• Able to work effectively at all levels of an organization

• Must be a team player and able to work collaboratively with and through others

Qualifications:
Qualifications

• Bachelor’s degree in business administration, information technology or related field

• CPM certification preferred

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $70,000 - $80,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth

_ *The successful candidate must be a city of Philadelphia resident within six months of hire_

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx