Barista/Retail Attendant

2 weeks ago

Atlanta, GA, United States Loews Hotels Full time

Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.

The Barista plays a key role in delivering exceptional guest service at Market Eleven by efficiently preparing and serving food and beverages, processing retail transactions, and maintaining a clean, welcoming, and well-organized environment. This position requires proficiency in coffee preparation techniques, familiarity with the Micros POS system, and a strong understanding of merchandising standards.

Success in this role is driven by a commitment to guest satisfaction, attention to detail, and the ability to operate effectively in a fast-paced setting. The ideal candidate will demonstrate professionalism, teamwork, and a passion for creating memorable guest experiences while upholding the operational excellence of Market Eleven.


Essential Functions and Responsibilities

Guest Service & Sales

  • Greet guests warmly and professionally, using names when available.

  • Promote, suggest, and sell both food/beverage and retail merchandise to enhance guest experience.

  • Maintain current knowledge of menu items, ingredients, preparation methods, and retail products.

  • Suggestively sell menu and retail items to maximize revenue and guest satisfaction.

Food & Beverage Service

  • Accurately record guest orders and process transactions using POS systems.

  • Prepare and present food and beverages in accordance with established standards.

  • Inspect presentation of food items to ensure quality and accuracy.

Retail Operations

  • Unpack, sensor, and price merchandise in an organized and timely manner.

  • Restock and maintain retail displays and service areas.

  • Maintain cleanliness of store, fixtures, and merchandise.

  • Fill out requisition forms and ensure perishable stock is rotated.

Cash Handling

  • Process cash, credit cards, checks, and room charges accurately.

  • Complete end-of-shift revenue reports and cash deposits.

  • Maintain accountability for cash bank and retail products.

General Duties

  • Attend hotel meetings and training sessions.

  • Execute emergency procedures and comply with safety regulations.

  • Maintain cleanliness and excellent condition of equipment and work areas.

  • Comply with uniform and grooming standards.

  • Recycle whenever possible.

  • Perform other duties as assigned.

Qualifications

  • High School diploma or equivalent preferred.

  • Previous experience in a coffee shop, retail, food service, or hospitality is preferred.

  • Excellent customer service and hospitality skills.

  • Strong merchandising and organizational skills with attention to detail.

  • Basic computer and POS system proficiency.

  • Ability to work a flexible schedule, including weekends and holidays.

  • Professional appearance and clear communication skills in English (spoken and written).

  • Ability to upsell and engage with guests in a friendly, helpful manner.

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