Customer Service Representative

2 days ago

Detroit, MI, United States PVS Detroit Full time
About PVS Chemicals, Inc.

PVS enables our world through the safe and reliable delivery of chemistry, either created by us or sourced through trusted partners. The products and services that we provide touch everyone in some unique way. We are passionate about the work we do and abide by our guiding principles, The Nicholson Nine, to be a safe and sustainable chemical provider the world trusts. With a career at PVS, you'll play a vital role in the daily lives of millions of people.

Function: Customer Service Representative - Minibulk

Key responsibilities (May include but not limited to):
  • Receive and review orders (verbal, faxed, mailed, electronic) , dispatch and process in a timely manner
  • Invoicing of customers.
  • Order product from various vendors to fulfill orders/stock
  • Verify and maintain inventories for each market
  • Reporting non-conformance's via the Service Report System
  • Managing accounts in cooperation with Sales Representatives
  • Process customer requests
  • Continual system and process review and improvement
  • Provide assistance in general office administration
  • Be in rotation for after hours phone.
  • Work within shift of operation hours of 8:00 AM to 6:00 PM. Will need to be flexible to change in schedule.
  • To continually exceed the expectations of our Customers and Vendors.
Required Education / Training / Equivalent Experience (Prior to hire / transfer):
  • Associate Degree or relevant college experience
  • Customer Service experience (2-4 Years)
  • Logistics background or exposure.
  • Excellent Communication Skills
  • Organizational skills and Multitask Management
  • Detail Oriented
  • Computer skills to include Access, Word, Excel, Out Look
  • Ability to excel in a high paced deadline oriented environment
  • Problem solving skills
  • Team Player
  • Positive Attitude
  • Job longevity (stayed in positions or field over 3 years)
OJT (Required within the initial employment period - varies per position and experience):
  • Basic understanding of NACD / Responsible Care
  • Service Report system
  • Understand applicable procedures, work instructions, forms, checklists, etc.
  • Applicable ADAGE skills
  • PVS 101
Benefits Include:
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Coverage
  • Life Insurance
  • Short Term Disability
  • Health Savings Account
  • 401K Matching

PVS values diversity and is committed to upholding the laws and regulations published by the Equal Employment Opportunity Commission. As an equal opportunity employer, PVS makes all employment-related decisions based upon qualifications, merit, and business needs.

Applicants must be able to pass a drug screen and background check.

The salary range for this role is $45,000 to $48,000 per year.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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