Shop Service Technician III

Shop Service Technician III

Location: DPC - Midwest North Kansas City

Working hours: 40-60

Job Title: Shop Service Technician

Reports To: Service Manager

FLSA Code: Hourly Non-Exempt

DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary:

#LI-DNI

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non-DEUTZ products at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and our Service supervisor. The Ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers, and manufacturers employees. The ideal candidate must also be a safety-focused team player with an optimistic outlook.

Essential Duties and Responsibilities:

The Shop Service Technician will be responsible for, but not limited to, the following duties:

• Ability to perform maintenance-related repairs.

• Assist in resolving customer-related issues in a timely matter.

• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.

• Plan methods and sequence of performing repairs assigned.

• Pre-Order all parts and materials required to perform assigned repairs.

• Effect the repairs required safely and effectively.

• Ensure all repairs are completed as assigned.

• Ensure the cosmetic appearance upon completion of repairs.

• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.

• Maintain the work area in a clean and safe condition.

• All communications with customers are conducted reflecting respect and honesty.

• All failures identified are matched to solutions necessary to affect a repair.

• Complete all work orders and time sheets in a timely manner.

• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs.

• Perform all work in accordance with all established policies and procedures.

• Assist in properly filing warranty claims and customer invoices.

• Perform other duties as assigned.

Other Qualifications:

• Self-Starter with the ability to work with minimal supervision.

• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.

• Strong problem-solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.

• Strong Attention to detail skills with the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.

• Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

Job Classification

Years Experience

Shop Service Technician (60016959)

0-2 years

Shop Service Technician II (60018215)

2-4 years

Shop Service Technician III (60018216)

4+ years

Supervisory Responsibility:

• None

Travel Requirements:

• Anticipate domestic travel of 0-10%.

Minimum Requirements:

• High School Graduate or General Education Degree (GED) and at least two years of Diesel engine experience.

• Proficient in the use of basic computer functions and portable diagnostic tools.

• At least 4 years of experience as a shop service technician

Preferred Requirements:

• Strong working knowledge of DEUTZ Diesel engines.

• Candidates must have their own tools.

• Experience in diagnosing, and repair of NG/CNG, Tier 3-4 emissions level preferred

• Certification/Training in heavy equipment and diesel engine repairs preferred

Physical Requirements:

• While performing the duties of this job, the employee is in a shopping environment where the employee will spend most of their time standing and walking.

• Employees could be subject to weather conditions and loud noises.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their supervisor.

EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

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