Customer Service Representative
6 days ago
About the job Customer Service Representative
At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.
Position Overview:
We are searching for a friendly and professional Customer Service Representative to join our Washington, DC team. This role focuses on assisting customers, resolving inquiries, and ensuring a positive experience at every touchpoint.
Responsibilities:
- Greet and assist customers with questions, concerns, and general support needs.
- Provide detailed information about services and help customers navigate available options.
- Maintain accurate records of customer interactions and follow-ups.
- Resolve issues in a timely, professional, and customer-focused manner.
- Support internal teams with customer updates, feedback, and documentation.
- Assist with basic administrative tasks as needed.
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Positive attitude and ability to stay calm under pressure.
- Dependable, organized, and detail-oriented.
- Ability to multitask in a fast-paced environment.
- Proficient in basic computer programs (email, spreadsheets, office software).
- Competitive salary range.
- Health, dental, and vision insurance
- Paid time off and holidays
- Growth and advancement opportunities
- Supportive and team-oriented workplace
Join Sparkbit360 in Washington, DC, and become part of a customer-focused team that values professionalism, communication, and exceptional service.
Package Details
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