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E-commerce/Digital Customer Experience Specialist
2 weeks ago
Location: Auburn Hills, MI
Employment type: Contract to Direct
E-commerce/Digital Customer Experience Specialist Description:
We are seeking an Ecommerce Marketing & Media Creation Specialist to join our dynamic team. This role is responsible for creating, reviewing, and ensuring the accuracy of marketing content for ecommerce platforms, including product names, descriptions, "why buys," feature highlights, and related data. The ideal candidate will have experience in automotive service parts and accessories, preferably within an OEM environment, and a strong understanding of ecommerce marketplaces.
Key Responsibilities:
• Develop and maintain high-quality marketing content for automotive parts and accessories across ecommerce platforms.
• Review and validate product data for accuracy, consistency, and compliance with brand standards.
• Utilize AI tools to enhance content creation and streamline workflows.
• Create and execute media campaigns to drive sales and engagement.
• Analyze performance metrics and recommend media placements to maximize revenue.
• Collaborate with cross-functional teams to ensure alignment with business objectives.
• Stay current on industry trends, ecommerce best practices, and emerging technologies.
Requirements:
• Bachelor's degree in Marketing, Business, Communications, Digital Media, or a related field.
• Advanced degree or certifications in Digital Marketing, Ecommerce, or AI tools is a plus.
• 3 to 5 years of related experience
Preferred Qualifications:
• Automotive service parts and accessories; OEM experience strongly preferred.
• Familiarity with AI-driven content tools and ecommerce platforms.
• Ability to design and implement media campaigns that drive measurable results.
• Understanding of ecommerce marketplace operations and digital marketing strategies.
Soft Skills:
o Highly organized and detail-oriented
o Independent worker with strong initiative
o Excellent communication and collaboration skills
o Fast learner and adaptable in a dynamic environment
