Member Contact Center Representative

1 day ago

South Bend, IN, United States Everwise Credit Union Full time

Job Description:

Position Summary:

Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union.

Primary Responsibilities and Duties:

  • Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.
  • Identify opportunities to promote credit union products and services to retain members and increase wallet share.
  • Utilize various computer applications to assist with member support and satisfaction.
  • Strive to provide first contact resolution and build lasting member relationships through exceptional service.
  • Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management.
  • Contribute to Unit and Corporate goals.
  • Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

**Variability in hours including weekend and holiday hours.

Knowledge/Skills:

  • Clear verbal and written communication, listening, and human relation skills
  • Excellent phone communication skills using clear and pleasant voice
  • Basic analytical, mathematical, organizational and decision-making skills
  • Computer literacy skills with using Windows environment, spreadsheet and word processing software.
  • Data entry skills
  • Ability to multi-task
  • Able to work in a fast-paced and diverse environment
  • Ability to sit and/or stand at a desk for extended period.

Minimum Requirements:

  • High School Diploma, GED or equivalent skills and abilities.
  • Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years' customer service and/or call center experience.

Base pay: Starting at $19.00/hour.

Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

  • Member Services Representative

    1 day ago

    South Bend, IN, United States Everwise Credit Union Full time

    Job Description: Position Summary: The Virtual Member Service Representative is responsible for building relationships and providing high quality service to members by assisting with financial transactions, promoting Everwise Credit Union's products and services, and maintaining accurate records of transactions through Interactive Teller Machines (ITMs). The...

  • Member Services Representative

    7 days ago

    South Bend, IN, United States Everwise Credit Union Full time

    Job Description: Position Summary: The Virtual Member Service Representative is responsible for building relationships and providing high quality service to members by assisting with financial transactions, promoting Everwise Credit Union's products and services, and maintaining accurate records of transactions through Interactive Teller Machines (ITMs). The...

  • Member Services Representative

    5 days ago

    South Bend, IN, United States Everwise Credit Union Full time

    Job Description: Position Summary: The Virtual Member Service Representative is responsible for building relationships and providing high quality service to members by assisting with financial transactions, promoting Everwise Credit Union's products and services, and maintaining accurate records of transactions through Interactive Teller Machines (ITMs). The...

  • Transportation Call Center Representative

    2 weeks ago

    South Bend, IN, United States South Bend Community School Full time

    Transportation Call Center RepresentativePosition Title:Transportation Call Center Representative Salary Range:$11.44-$13.19 Contract Length:10-month contract Immediate Supervisor:Operations Supervisor Basic Function: The Call Center Representative is responsible for the daily incoming and outgoing communications from families and schools to the SBCSC...

  • Transportation Call Center Representative

    2 weeks ago

    South Bend, IN, United States South Bend Community School Full time

    Transportation Call Center RepresentativePosition Title:Transportation Call Center Representative Salary Range:$11.44-$13.19 Contract Length:10-month contract Immediate Supervisor:Operations Supervisor Basic Function: The Call Center Representative is responsible for the daily incoming and outgoing communications from families and schools to the SBCSC...

  • Transportation Call Center Representative

    2 weeks ago

    South Bend, IN, United States South Bend Community School Full time

    Transportation Call Center RepresentativePosition Title:Transportation Call Center Representative Salary Range:$11.44-$13.19 Contract Length:10-month contract Immediate Supervisor:Operations Supervisor Basic Function: The Call Center Representative is responsible for the daily incoming and outgoing communications from families and schools to the SBCSC...

  • Support Team Member

    2 weeks ago

    South Bend, IN, United States South Bend Community School Full time

    Title: Support Team Member Description Position Title: Support Team Member Salary Range: Teacher Contract Contract Length: School Year Position Summary: Serve as a resource for students, parents, general and special education staff members, and administrators regarding best practices for assessing and servicing students with Autism Spectrum Disorder (ASD)....

  • Customer Service Representative

    2 weeks ago

    South Bend, IN, United States U-Haul Full time

    Location: 3410 Western Ave, South Bend, Indiana 46619 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    1 day ago

    South Bend, IN, United States U-Haul Full time

    Location: 3410 Western Ave, South Bend, Indiana 46619 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    2 weeks ago

    South Bend, IN, United States U-Haul Full time

    Location: 3410 Western Ave, South Bend, Indiana 46619 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...