Guest Service Experience

6 days ago

Lubbock, TX, United States Adventure Park Full time
Description:
Guest Service Experience

Checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry.

Responsibilities:
  • "Welcome" all incoming Guests in a friendly manner. (BIG SMILES)
  • First impression of guest - greets then does needs assessment to properly inform and recommend the best promotional offerings.
  • Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
  • Operate computerized cash register to make change for guests and process currency transactions with efficiently and accurately.
  • Recommends accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
  • Monitors lawful entrance of guests.
  • Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
  • Provide assistance in party check out procedure as needed.
  • Assist guests with special requests.
  • Execute your role's guest service performance standards on a daily basis
  • Notice opportunities and take action to facilitate social interactions with families.
  • Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
  • Communicates with GS supervisor to maintain front desk inventory and supplies.
  • Perform other related duties as assigned.
  • Responsible for general upkeep of entrance, exit and eating areas.

Position Reports to: GS Supervisor and Team management.

Requirements:
Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management

Experience: Prior cash register experience helpful.

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