Info Technology Spclt III/IV

LOCATION: HAWAII HEALTH SYSTEMS CORP | Technical Services

POSITION STATUS: 1.00 | Permanent

SALARY RANGE: BU13 | SR22

SALARY RATE: $64,428.00 (Annual Salary) based on the FTE

SHORTAGE DIFFERENTIAL: $694.00/month

Accepting applications for:

Information Technology Specialist III Level, $59,532 (SR20, BU13) plus $694/month shortage differential

Salary will be negotiable based on the applicant's years of experience, special skill sets, availability of funds, and other relevant factors.

JOB DUTIES: This position will serve as a network support analyst and as the liaison between the Information Technology Department and the users of the automated systems of the Hospitals and the HHSC Information Technology Department. This position will be located in the HHSC IT Department.

MAJOR DUTIES AND RESPONSIBILITIES:

A. Administrative - 60%

1. Prepares and maintains documentation for Purchasing.
2. Maintain inventory. This includes, but not limited to:
   1. receiving and sending packages
   2. tracking and updating inventory system
   3. maintain physical inventory for consumable or replacement
   4. prepare and/or manage physical equipment for disposal
3. Prepares and manages, but not limited to:
   1. software licensing and downloads
   2. hardware maintenance renewals
   3. coordination of SSL certificate purchasing and renewals

B. User and management liaison - 15%

1. Provide assistance to all users in the day to day operations including troubleshooting operational problems, determining possible options and coordinating with all impacted users and other IT staff on solutions.
2. Provide technical direction and assistance to all users of Information Systems at the various HHSC facilities.
3. Assist and coordinates the standardization of information systems within the hospitals to optimize maintenance costs and enhance training and reporting compatibility.
4. Assist in the planning, implementation and enforcement of IT policies and procedures to meet Corporate and accreditation standards.

C. Systems Analysis and Implementation - 15%

1. Works with users and other systems analysts to provide the most efficient and reliable analytical support and service to HHSC facilities and their user departments through the functional application and technical components that make up the Hospital Information System.
2. Assists in the development and implementation of technical solutions to various business problems based on existing and future network infrastructure and related systems to meet functional user requirements.
3. Coordinates and assists in the implementation of information technology hardware and software solutions including installation, configuration, testing, training, documentation and controls to insure secured and proper functioning of the systems.
4. Analyzes, plans and develops hardware and software systems for the corporation information technology systems. Complies and enforces the administration of corporate policies and procedures.
5. Coordinates the installation and maintenance of information technology hardware and software with vendors and hospital personnel.
6. Works with respective hardware and software vendors and facility IT departments to design, develop and modify information technology systems.
7. Assists with plans for the updates and maintenance of information technology hardware and software systems to current accepted release/version levels.
8. Performs day to day monitoring and system administration of the corporate information systems.
9. Generates and updates training materials and operations manuals for respective hardware, software and system administration applications.
10. Assists in the planning, implementation and enforcement of IT policies and procedures to meet corporate and accreditation standards.

D. General responsibilities - 10%

1. Prepares and maintains documents including policies, procedures and logs for operations, network, server, and programming standards.
2. Assists, evaluates and coordinates plans and projects for sharing information with other HHSC facilities.
3. Assists in the review and evaluation of the information technology systems and its components.
4. Other duties as assigned.

THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.

EDUCATION: Bachelor's degree from an accredited four (4) year college or university.

Excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; re

Information Technology Specialist III - One and one-half (1 1/2); Information Technology Specialist IV

Two and one-half (2½)
ad and interpret complex written material; and solve complex problems logically and systematically.

SPECIALIZED EXPERIENCE:

Information Technology Specialist III - One and one-half (1 1/2); Information Technology Specialist IV - Two and one-half (2½) of progressively responsible work experience in information technology which involved the systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems.

SUBSTITUTIONS ALLOWED:

1. Possession of a bachelor's degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required Specialized Experience.
2. Partial completion of a master's degree program in computer science from an accredited college or university may be substituted on a month-for-month basis up to a maximum of one (1) year for the required specialized experience.
3. Possession of a master's degree in computer science from an accredited college or university may be substituted for one and one-half (1-1/2) years of the required Specialized Experience.
4. Possession of a Ph.D in computer science from an accredited college or university may be substituted for two and one-half (2-1/2) years of the required Specialized Experience.
5. Excess staff specialist and/or supervisory experience of the types and quality described above may be substituted for specialized experience on a year-for year basis.
6. Excess technician experience comparable to an Information Technology Support Technician II or higher or comparable positions may be substituted for education on a year for year basis.

DESIRED SKILLS:

A. Education preferred - a bachelor's degree in computer science or management information systems from an accredited college, university, or equivalent.

B. Experience preferred - 3 years experience in specialized experience in computer systems analysis which involved meeting users' requirements through the support of a network infrastructure for the electronic processing of data with preferably at least one (1) year in a healthcare or healthcare support facility.

C. Experience preferred includes experience and basic knowledge in the following environment and systems:

1. Microsoft Server and Linux Server Operating Systems
2. Microsoft Windows Desktop Operating Systems
3. Microsoft Server, Desktop, and Linux Hardware

D. Certification preferred includes CompTIA A+, Microsoft related certifications or its equivalency.

E. Experience preferred includes experience and basic knowledge in the following applications:

1. General MS Office Professional Application software - Word, Excel, PowerPoint, Access, Outlook.
2. General support applications - MS Project. VISIO, MS SharePoint
3. Other applications - Adobe Acrobat, Adobe Acrobat Sign, Infor GHR

F. Preferred hands on experience in the following activities:

1. Troubleshooting and resolving user identified problems.
2. Experience and a high level of competency in PCs including hardware configuration and installation.
3. Experience in the generation of training manuals, operations manuals, newsletters and other I.T. associated documents.

KNOWLEDGE AND ABILITIES REQUIRED:

KNOWLEDGE OF: Basic mathematics; research methods and techniques; problem solving methods and techniques; report writing.

Knowledge of IT principles, concepts and technical aspects of responsible IT specialty area; use of auxiliary and peripheral IT equipment; functions of various computer operating systems; i.e., computer network, desktop, and/or mainframe and their applications. Incumbents must also possess the ability to learn equipment installation work activities and to document programs, operating instructions and procedures. Understand and apply the fundamentals of assigned IT specialty area(s); understand, interpret and apply technical written materials, laws, rules, policies and procedures to specific issues; evaluate the effectiveness of, or identify the need for appropriate computer programs or information systems.

Principles, and methods to identify, analyze, specify, design and manage functional and infrastructure requirements; planning, organizing, prioritizing and evaluating programs/projects; principles, methods or tools for developing, scheduling, coordinating and managing projects and resources.

ABILITY TO: Gather information from various sources; analyze and evaluate data logically; solve problems and draw logical conclusions; perform work thoroughly with attention to detail; communicate clearly and concisely both orally and in writing; prepare clear, complete and concise reports; and establish and maintain effective work relationships with others.

Make sound and objective decisions; conduct studies of work processes and make sound recommendations; identify, analyze and resolve errors and problems logically and systematically.

Advise others on pertinent technical and/or non-technical matters. Must also have the ability to plan efficient layouts, work flow procedures and processes and then integrate these into a complete data processing systems plan.

ALL CIVIL SERVICE JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS

The Hawaii Health Systems Corporation is an equal opportunity employer and complies with applicable state and federal laws relating to employment practices

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN'S PREFERENCE: If you are claiming Veteran's Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

HEALTH AND PHYSICAL REQUIREMENTS: Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation. Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

MEDICAL/PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically, and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

CONTACT INFORMATION: HAWAII HEALTH SYSTEMS CORP is located at 3657 Kilauea Avenue, Honolulu, HI 96816. For employment opportunities, please contact (808) 733-4158 or (800) 845-6733 (TTD/TTY), email: jobs@hhsc.org or visit our website at https://www.hhsc.org/.

Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at (808) 733-4158 or (800) 845-6733 (TTD/TTY), jobs@hhsc.org.

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