Help Desk Support Specialist

5 days ago

Phoenix, AZ, United States CRS Temporary Housing Full time

CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.

Temporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.

Managed Repair Program (MRP): Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.

This position will provide Help Desk support via telephone, e-mail, instant messaging, and in-person for all departments. Casual dress code. Full-time hours Monday through Friday. This position will work on-site at the CRS Corporate office in North Central Phoenix.

Hourly rate: $22 or higher depending on experience.

Duties/Responsibilities:

  • Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
  • Identifies, researches, resolves, or escalates technical problems.
  • Create useful and easy to follow knowledge-based articles.
  • Installs, configures, and maintains desktop, laptop hardware and software.
  • Maintain inventory of office equipment.
  • Observe, review, and document department processes to improve and streamline.
  • Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
  • Performs other duties as necessary or assigned.
  • Ability to research solutions to problems, gather information, and make recommendations.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a proactive and innovative focus.
  • Must demonstrate accuracy, attention to detail, and excellent organization skills.
  • Strong ability to multitask. Sense of urgency and deadline oriented.
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.

Education and/or Experience:
  • High School Diploma or equivalent required
  • A+ Certified preferred.
  • Typing speed 50 wpm or higher preferred.
  • Stable work history with excellent attendance
  • College coursework preferred.
  • Atlassian Service Desk and JIRA issues tracking experience.
Physical Requirements:
  • Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
  • Ability to lift 25 pounds and move equipment and furniture.
  • Ability to bend and craw under desks.
  • This position requires moving furniture and equipment when requested.

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