Registration Specialist

Job Summary:

This position is the first impression of our site. The Registration Specialist position is responsible for greeting all patients and other clients in a friendly and professional manner.  Duties include registering patients, answering phones, communicating with others in a professional manner, collecting account payments, and monitoring patients and their families while in reception area. The Registration Specialist must work as part of a team and assume other responsibilities as assigned by site manager or lead. Relies on limited judgment and experience to plan and accomplish goals. Performs a variety of tasks.

Location: Tacoma, WA - Learn more about us at the Carol Milgard Breast Center by touring our website - https://www.carolmilgardbreastcenter.org/

Schedule: This will be a 0.8 FTE - 32 hour per week role

• Monday: 4:30PM - 8:30PM
• Tuesday: 4:30PM - 8:30PM
• Wednesday: 4:30PM - 8:30PM
• Saturday: 6:45AM - 5:30PM
• Sunday: 6:45AM - 5:30PM

Pay and Benefits:

New employees to this role can expect to be offered $19.27 - $22.93 per hour based on relevant experience, skills, and abilities. 

Benefits Highlights:

• Generous PTO: Up to 17 days/year for new employees + 9 holidays + rollover
• 401(k): 3% automatic employer contribution + 3% match
• Annual pay increases
• Full benefits: Medical, dental, vision, life, disability, mental wellness

For more detailed benefits synopsis visit tranow.com/about/careers

Our Mission

To provide sustainable breast health services to all women in our community in a caring environment that fosters confidence, comfort, peace and dignity for each individual.

In addition to providing excellent care, the mission of the Carol Milgard Breast Center is to provide sustainable breast health services to all women in our community in a caring environment that fosters confidence, comfort, peace and dignity for each individual. As a non-profit organization, we provide financial assistance to eligible patients so everyone can access essential mammography services, regardless of their financial circumstances.

To ensure that all women have better access to potentially life-saving mammography services, we look for support from individuals and community partners to help us fund outreach efforts and screening mammograms. You can make a difference by providing the financial support to help pay for mammograms and other breast imaging services for women in less fortunate circumstances.

Our Vision

Our vision at Carol Milgard Breast Center is to instill a sense of patient confidence through superior patient-centered care and to be characterized as:

• The facility of choice for community providers to obtain accurate and timely diagnosis of breast disease for patients

• The facility of choice to attract and retain highly dedicated, highly specialized radiologists, technologists and staff

• A gathering place for multi-disciplinary medical teams to discuss every facet of breast diagnosis and treatment

• A community resource for education and outreach

• A model for effective and efficient use of philanthropic resources

Essential Job Functions:

1. Greet and register patients for radiology procedures ensuring their comfort and answering their questions.

2. Duties include verifying patient insurance coverage and demographics; ensuring paperwork is complete for the specific modality and communicating with other medical facilities as needed.

3. Collect account payments.

4. Handle routine office administrative procedures including word processing, sorting and reviewing referrals, faxing and keeping workstations/patient areas clean and organized.

5. Responsible for document scanning and navigating the RIS system.

6. Check work email daily.

7. Follow the HIPAA privacy and security policies and procedures.

8. Perform other related work as required.

Qualifications:

Education/Work Experience

• High School Diploma or GED equivalency required.

• Minimum 1 year of recent, related experience, or equivalent combination of education, training, and experience.

Job Knowledge/Skills

• Have a general knowledge of radiology procedures including Mammography; Bone Densitometry; Ultrasound; CT; MRI; NM; FL; PET; and IR.

• Working knowledge of CPT codes and the RIS system.

• Use proper phone etiquette and correct grammar.

• Ability to demonstrate effective customer service skills.

• Ability to work effectively in a teamwork environment and have respectful behavior while working with co-workers.

• Communicate professionally with other medical facilities, patients, and customers.

• Ability to provide geographical directions to all outpatient locations.

• Must possess excellent verbal communication skills; good organization skills.

• Knowledge of administrative and clerical procedures and systems including word processing systems, typing, and filing.

• Ability to manage multiple tasks and carry out instructions effectively.        

Licensure/Certifications

Current driver’s license valid in the State of Washington is required or other evidence of equivalent mobility.

Physical Requirements

Work is classified as moderate in physical requirements. Must be able to assist in supporting patients of varying weight. Ability to stand, walk or sit for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Also requires manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment as necessary.

Mental Requirements

Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required.

Working/Environmental Conditions

Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.