QA Analyst

The Senior Quality Assurance (QA) Analyst writes test plans and scripts, performs test execution, and tracks defects using the defined QA tools, processes, and methodology. The Senior QA Analyst applies proven analytical and problem-solving skills to validate processes and to handle complex issues and problems in order to maximize product quality and value delivery across products, projects, or sets of services.

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Adhere to established Patterson QA standards for Quality Assurance Process and Methodology

• Collaborate with team members, including Software Engineers and Product Owners, regarding feature design

• Analyze design documents to create test plan documentation that can be reviewed and utilized by other Quality Analysts

• Create and execute test plans and scripts that will determine optimal application performance according to specifications

• Ensure that testing activities allow applications to meet or exceed business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues

• Collaborate with software/systems personnel in application testing, such as but not limited to system, unit, regression, load, and acceptance testing methods

• Test any new software to ensure integration into company systems meets functional and non-functional requirements, system compliance, and technical specifications

• Review software requirements and test cases to ensure complete test coverage

• Perform issue tracking, reporting and resolution of issues found during testing

• Define and track quality assurance metrics

• Collect and analyze data for software process evaluation and improvements and integrate them into business processes to address the needs of the business

• Provide regular status as directed throughout the release cycle to appropriate leadership and development team members

• For regulated products, follows regulatory requirements for software development/testing and provide needed documentation

• Mentor QA analyst peers through technical advice and reference

• Provide and may lead support for escalated incident tickets to resolve application and software issues

• Identifies areas to improve product quality through recommending new technology, tools, industry best practices, and processes

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Provide feedback on quality assurance standards as needed

• Participate in regulatory and compliance activities

Required Qualifications

• Associate degree with emphasis on Computer Science, IT or related QA field or equivalent software experience

• 5+ years’ experience in quality assurance and testing applications

• Strong knowledge of QA best practices, methodologies, tools, and processes

• Experience with desktop, web, cloud, and mobile applications

• Ability to conduct research into software-related issues and products

• Hands-on experience with SQL scripting, ad hoc query programs, automated testing tools, and statistical reporting

• Experience with application lifecycle management tools such as Azure DevOps

• Highly self-motivated and directed, with keen attention to detail and ability to prioritize

• Experience working in an Agile/Scrum environment that is team-oriented and collaborative

Preferred Qualifications

• Bachelor’s degree with emphasis on Computer Science, IT or related QA field or equivalent software experience

• Experience with working on regulated software products

• Knowledge and experience in testing automation

• Knowledge of Patterson products and offerings

Environmental Factors

Office environment – either in Patterson facility or at home/remote location.

Travel and On-call

• Travel to customer, vendor and corporate sites is periodically required (less than 10%)

• On call rotations and available outside of normal business hours on evenings and weekends during critical production release or issue escalation periods