Human Resources Generalist

The Keck School of Medicine (KSOM) Human Resources team plays a vital role in supporting our faculty, staff, and students. We provide guidance on HR functions, including policy interpretation, recruitment and onboarding, performance management, employee relations, payroll support, and leave administration. Our team is dedicated to advancing KSOM's mission, vision, and values (Link) by fostering a collaborative, service-oriented, and solutions-focused HR environment.

Position Overview
KSOM Human Resources is seeking a full-time Human Resources Generalist as part of a team who support faculty and staff leaves of absence, workers' compensation, and transitional return-to-work accommodations. This role is responsible for ensuring regulatory compliance, providing high-quality employee support, coordinating with internal partners and external vendors, and mitigating institutional risk.

The Human Resources Generalist administers and oversees employee leaves of absence in accordance with applicable federal, state, and local laws, collective bargaining agreements, and institutional policies, while delivering consistent, accurate, and compassionate service to employees and managers.

Key Responsibilities

• Coordinate and support leave of absence cases, the administration of leave of absence policies and case management workflow. Receive and respond to leave of absence and disability accommodation requests, as well as prepare and distribute required documentation.
• Ensure compliance with applicable federal, state, and local leave laws and regulations.
• Assist with the development, application and interpretation of human resources policies and procedures for KSOM stakeholders.
• Collaborate with central university offices to facilitate the effective administration and delivery of HR services; coordinate with Payroll, Benefits, and external leave and disability vendors.
• Monitor changes in leave legislation and recommend policy or process updates as needed.
• Generate reports for monitoring and assisting with performing projections, statistical and trend analyses.
• Identify and escalate potential compliance risks or complex cases to HR leadership or legal counsel

Must Have:

• Bachelor's Degree. Combined experience/education as substitute for minimum education.
• Three years of direct Human Resource experience.
• Strong critical thinking, judgment and decision-making ability, including the ability to weigh short and long-term costs and benefits of a potential decision and/or action.
• Excellent communication skills including refined writing skills and the ability to speak clearly and concisely.
• Proven ability to handle sensitive and challenging conversations and interpersonal relationships.
• Demonstrated ability to accurately document conversations and events.
• Strong understanding of state and federal employment legislation including FLSA, ADA, EEOC, FMLA and CFRA.
• Strong technical skills and learning aptitude.
• Demonstrated ability to manage time, prioritize workload, meet deadlines, and follow through with high volume caseload and projects.
• Ability to work well under pressure and handle conflict with a high degree of professionalism.
• Excellent time management skills, organizational skills and a strong bias for action.
• Consistently function in a positive, friendly and helpful demeanor by phone and in person. Excellent customer service skills and work orientation.
• Team oriented and collaborative work style.

Why KSOM HR?
Our team is dedicated to providing quality, innovative HR services and solutions. As a customer-driven resource for the dynamic and changing HR needs of the organization, we support the business and operating goals by driving people management, resources, and a rewarding work life for all staff. We foster a work environment that is characterized by fair treatment for all, personal accountability, trust and mutual respect.

We embrace the University's culture journey by acting with integrity in the pursuit of excellence and embracing diversity, equity, and inclusion. We promote well-being, engaging in open communication and are accountable for living our Trojan values.

Remote Work Schedule:
Hybrid. On-site during initial transition and training phase.

The hourly rate range for this position is $37.23 - $47.22. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Bachelor's degree

Addtional Education Requirements Combined experience/education as substitute for minimum education
Minimum Experience: 3 years

Minimum Skills: Directly related human resources generalist experience. Working knowledge of principles and practices of human resources administration. Knowledge of human resources workforce planning, recruitment, hiring, performance management, compensation administration, benefits, training and development, disciplinary actions, employee relations, equal opportunity, disability, workers compensation, organizational development and information systems. Knowledge of relevant federal, state and local laws and regulations. Demonstrated effective oral and written communications and excellent interpersonal skills.
Preferred Education: Bachelor's degree

Preferred Certifications: Professional in Human Resources - PHR Senior Professional in Human Resources - SPHR SHRM (Human Resource Certification) SHRM-CP or SHRM-SCP
Preferred Experience: 4 years
Preferred Skills: Human resources generalist experience in a university or similar setting.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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