Business-to-Business Customer Support Specialist
22 hours ago
LHH is seeking a detail-oriented professional for a contract B2B Customer Support Specialist job in Rock Hill, SC. This role focuses on ensuring smooth order processing, resolving client inquiries, and supporting sales and marketing initiatives. The ideal candidate thrives in a fast-paced environment and values collaboration, accuracy, and proactive problem-solving.
Responsibilities
- Manage incoming customer requests and process orders through internal systems.
- Address issues related to shipments, billing adjustments, and product returns.
- Provide guidance on product selection and specifications for multiple tool brands.
- Maintain accurate records in CRM and ERP platforms while monitoring order status.
- Partner with sales and marketing teams to assist with promotional activities and customer engagement.
- Identify opportunities to streamline workflows and improve service efficiency.
- Communicate effectively with internal teams and external partners to ensure timely resolutions.
- 2+ years of experience in business to business customer service or order management within a manufacturing or distribution industry.
- SAP ERP experience required
- Salesforce CRM experience preferred
- Strong organizational skills and ability to manage multiple priorities.
- Proficient in Microsoft Office applications.
- Excellent verbal and written communication skills.
- Ability to work independently while contributing to a team-oriented environment.
Search managed by: Rebecca Stone
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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