Opportunity Center Coordinator

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The Opportunity Center Coordinator oversees the daily operations of a Goodwill opportunity center in the agency’s assigned region and supervises the positions responsible for scheduling, service coordination, and delivery. This individual and their team are responsible for identifying community
needs and ensuring the respective opportunity center locations provide a variety of services, including but not limited to: career services, education, and training programs. Through collaboration with Goodwill's Human Services division and community partners, the coordinator leads outreach efforts,
fosters partnerships, and drives positive participant outcomes while adhering to organizational policies and best practices. This role demands a dynamic leader with proven expertise in workforce development and a track record of driving strategic workforce development initiatives. The coordinator creates a culturally competent and collaborative workplace that values relationships with participants, staff, and agency partners. The
position supports continuous improvement efforts and upholds Goodwill's mission to empower individuals through education and employment.

Duties will also include but are not limited to:

• Manage day-to-day activities, ensuring the smooth delivery of services, scheduling, and resource allocation.
• Configure the Center's physical space for efficiency and enhanced participant experience, integrating safety and energy-efficient solutions, as well as, incorporating sustainable practices like recycling and waste reduction
• Conduct regular staff meetings, provide performance feedback, and facilitate professional development and training opportunities to enhance team competencies.
• Communicate knowledge and information effectively across the department and interdisciplinary teams to build capacity, increase collaboration, ensure effective information flow, and inform on the department's strategic efforts.
• Ensure center operations and workflows align consistently with agency expectations regarding maintenance, service, and/or safety concerns
• Identify, establish, and nurture partnerships with community organizations, volunteers, and Human Services teams to support participant needs and organizational goals.
• In collaboration with the Welcome Center, monitor referrals and service coordination across departments to ensure seamless integration of services.
• Plan and execute events such as fairs, community outreach activities, and stakeholder meetings to promote services and facilitate engagement.

External Hiring Range: $52,624-$54,728.96

Schedule: 8:00AM - 4:00PM Monday - Friday

Travel: local travel will be required

QUALIFICATIONS:

• High school diploma or equivalent AND 7 years of experience in organizing services or events within underserved communities
• Associates AND 5 years experience in organizing services or events within underserved communities
• Bachelor’s degree AND 3 years of experience in organizing services or events within underserved communities

Required Experience:

• Experience in collaborating with community organizations and coordinating services across departments, required.
• Experience in organizing services or events within underserved communities

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).
• Valid Driver's License

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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