Senior Supervisor, Operations

2 weeks ago

Plainfield, NJ, United States American Waterworks Full time

Job Title: Senior Supervisor, Operations

Posting Start Date: 11/12/25

Job Description:

Primary Role

Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations. This position also has an on-call rotational responsibility.

Key Accountabilities

  • Supervise and coordinate regional construction, operations, and maintenance within established budget limitations. (10%)
  • Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
  • Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)
  • Obtains all required permits, licenses, rights of way, etc. required for proper compliance. (10%)
  • May be involved in customer service related issues. (10%)
  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. (10%)
  • Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets
  • Supports manager to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
  • Continue to reinforce the importance of developing a diverse workforce.
  • Work collaboratively with other functional leads to mitigate business risks.
  • Implement effective communications at all levels of our operations.
  • Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
  • Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)
Knowledge/Skills
  • Knowledge of the regulated water business and the regulations impacting the business.
  • Knowledge of process and operational areas.
Experience/Education
  • Bachelors or equivalent experience
  • Minimum 2-5 years experience in operations
Work Schedule
  • Full-time, on-site
  • Monday-Friday, day shift
  • On-call responsibility
Travel Requirements
  • Local and occasional regional travel
Physical/Cognitive Requirements
  • Ability to sit, stand, bend, and walk for long periods of time.
  • Lift minimum 25lbs.
  • Occasional hands on work required.
Certifications & Licenses
  • NJ DEP Distribution licensed preferred
  • Must possess valid drivers license
  • Certifications/training in safety preferred


Competencies

Plans, Aligns, & Directs
Prioritizes & Role Models Safety
Self-Awareness
Develops Talent
Drives Engagement
Decision Quality

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