Automotive Service Advisor Ford
3 days ago
Are you a people person who thrives in a fast-paced environment? Ready to turn your passion for cars and customer service into a six-figure career?
Bud Clary Auto Group-a family-owned Washington dealership network since 1959-is on the hunt for a driven, high-performing Automotive Service Advisor to join our winning team in Moses Lake. We're not just selling repairs-we're building relationships and keeping our community rolling.
Why Bud Clary?
- Family-owned, performance-driven, people-focused
- Established reputation with loyal customers since 1959
- High-energy team and positive culture where you can grow and succeed
BENEFITS
- Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
- Retirement Plans: 401(k).
- PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.
- Employee discounts on vehicles, service, and parts
- Referral bonus program
- This is a commission based position that pays between $60,000 - $120,000 per year. Your hustle = your paycheck
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes "promised time." Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
- Being a team player
- Ability to work in a fast-paced environment
- Effective Communicator
- Other duties as assigned
Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.
Bud Clary Auto Group uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
Have questions? Contact humanresources@budclary.com
Location: Bud Clary Ford of Moses Lake
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